Dear Valued Customer,

Vectone Mobile would like to sincerely apologise to any of its customers who may have experienced intermittent signal problems during the past couple of days. We have been upgrading our system to ensure a better service for the future. Therefore, we are really sorry for those customers who had difficulties using our network during this time. However, as a valued customer, Vectone Mobile would like to provide you with 3 GB free Data which will be added to your account. To redeem this data please send a text message to 345 with the text 3GB, alternatively dial *1234# from your handset.

All customers experiencing network problems are advised to re-configure their network settings. Even if you have already tried this, we recommend doing this one more time. Thereafter, if your problem remains unsolved, please get in touch with our Customer Service Team who will be happy to help. They can be contacted via email at support@vectonemobile.co.uk

If you require information about how to configure your network settings, please click on the following link and look under ‘I have lost the signal/network coverage, what shall I do?’

http://www.vectonemobile.co.uk/faq/vectone-services.aspx
(If the link above does not work, please copy and paste into your browser address bar)

Best regards,
Vectone Mobile Team
Top Up Free SIM
Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile
 

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