×

We use cookies to improve your online experience and the service we offer. To accept cookies continue browsing as normal. Read our Cookie Policy for more information.

Credit transfer

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

This service allows you to send PAYG mobile phone credit to:

• PAYG phones on a growing list of mobile networks around the world ( click here to see that list )
• Any Vectone mobile number in the UK and around the world
• Any Delight Mobile number in the UK and around the world

You can transfer your available credit by simply sending a message from your own mobile, by using your My Vectone account online, or by calling our helpline from any phone. More details on how to use Credit Transfer can be found here.

Supported Destination
With Vectone Credit Transfer, you can send credit to international mobile numbers:
(choose destination country to see participating local operators).
Operators

There are several easy ways to Top Up. You can Top Up your credit right now on this website, by text message, by calling our Customer Services team, or through buying Vectone Mobile multifunctional vouchers at many local shops and stores.

If you try to send credit to a mobile number that is on a network that Credit Transfer cannot currently work with, we will send you a message to inform you that the transfer was not possible this time and your Credit will be safely allocated back to your account.

No, you can only transfer credit to a Pay As You Go (PAYG) mobile number. If you transfer to a Pay Monthly contract mobile number, we will message you to say the transaction failed and your Credit will be safely allocated back to your account.

Your recipient will receive a text message telling them how much credit has been transferred to their phone.

During the Credit Transfer process we will give you the best value exchange rates we can. These will vary depending on your recipient’s mobile operator and the country in which it operates.

The minimum and maximum amount that can be transferred in any single transaction depends upon the mobile operator your recipient uses. The maximum number of transfers that can be made in one day is unlimited.

Selecting the transfer amount and the recipient’s mobile number only takes a minute or two, but the transfer itself is almost instant. The transfer may take a few minutes if mobile networks are busy.

There are several reasons why you may see an error message if a transfer fails, including:

• If you accidentally give us invalid information, e.g. a number in an incorrect format
• If you do not have sufficient available credit to make a transfer from your account
• If your recipient’s number is on a network or in a country to which we cannot make a transfer
• If there is a problem with our system, such as a process taking too long

The transfer process is secure at all times. If a transaction fails then we will always message to let you know and your Credit will be safely allocated back to your account.

You can view your Credit Transfer transaction history in your My Vectone account on this website.

You can manage your list of transfer recipients in your My Vectone account on this website.

Please make sure you send the right mobile phone number – we cannot recover your credit, even if it is sent by mistake.

If a transaction fails for any reason, we will always message to let you know and your Credit will be safely allocated back to your account. Unfortunately, we cannot recover your credit if you transfer Credit to the wrong recipient.

Please refer to our Terms & Conditions for more information.