Dear Valued Customer,

Vectone Mobile would like to sincerely apologise to any of its customers who may have experienced intermittent signal problems during the past couple of days. We have been upgrading our system to ensure a better service for the future. Therefore, we are really sorry for those customers who had difficulties using our network during this time.

All customers experiencing network problems are advised to re-configure their network settings. Even if you have already tried this, we recommend doing this one more time. Thereafter, if your problem remains unsolved, please get in touch with our Customer Service Team who will be happy to help. They can be contacted via email at

If you require information about how to configure your network settings, please click on the following link and look under ‘I have lost the signal/network coverage, what shall I do?’
(If the link above does not work, please copy and paste into your browser address bar)

Best regards,
Vectone Mobile Team
Top Up Free SIM
Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile

How can we help?

We want you to find our services enjoyable and easy to use. Just get in touch with our friendly and professional team if there’s something you need to know.
You may well find the answer in our FAQ section but if not, please tell us how we can help below.

Call Us

Contact our Customer Service on:

322 (free from your Vectone Mobile) or alternatively, call 020 7179 0134 from any other mobile (cost may vary depending on the phone provider).
Our Customer Service is available from:
Monday to Sunday from 8am to 8pm.

Write to Us

Customer Support Centre

Vectone Mobile
54 Marsh Wall
London E14 9TP
United Kingdom

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