The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.
To benefit from the savings Vectone Mobile offers, you need a Vectone Mobile SIM
card. You can get a Vectone Mobile SIM card by ordering a starter pack
here or from the many shops showing the Vectone Mobile signage. The starter
pack is FREE, but you will need to top-up
to start making calls.
Your PUK code is displayed on the SIM Card holder that came in your starter pack.
Please retain it for safe keeping. Alternatively, you can call our Customer Service
team and they will be glad to assist you.
You can keep your current mobile number and use it with your new Vectone Mobile
SIM. Please text your "PAC code" and "Vectone number that we will transfer
your existing number" to 07574212555. <PAC code> space <Vectone
Mobile Number>. Click here to know
This process will take 1 working day from receipt of your PAC. When your number
transfer has been completed, you will receive a confirmation text from us.
To get your PAC Code please call your operator's Customer Service Number and ask
them to provide you a PAC Code. Click
here to find out more about how to keep your number.
Call customer service and arrange for your old number to be moved to a new SIM card. You
may be asked security questions in order to verify that you are the account
holder. Please be advised that it costs £1 to do a SIM swap. The amount will
be deducted from your balance.
Don’t worry. We can send you a reminder – simply provide us with your Vectone
Mobile number and the email address you used when registering in the
password reminder page.
Select your desired bundle and text the bundle registration code to 345. Pay as you go bundles are charged from your Vectone account balance. So please make sure you’ve got enough credit by topping up from a Vectone Mobile (Standard) multifunctional voucher. A customer can only subscribe to any one bundle in the given calendar month.