How To Get Started

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

How can I get a Vectone Mobile SIM? How can I contact customer care? I have forgotten my PUK / PIN code. Can I keep my existing mobile number, if I choose to join Vectone? How many days will it take to transfer my existing mobile number to my new Vectone SIM? How do I get my PAC number? I lost my SIM card. Can I move my old number to a new SIM? I have forgotten my log in details for My Vectone – how can I get a reminder? What happens once I choose the bundle I want?

Please refer to our Terms & Conditions for more information.