Top Up Free SIM
Call Customer Service: 322 for free using your Vectone Mobile or (020) 7179 0134 at standard rate on other phones

How To Get Started

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

How can I get a Vectone Mobile SIM? How can I contact customer care? I have forgotten my PUK / PIN code. Can I keep my existing mobile number, if I choose to join Vectone? How many days will it take to transfer my existing mobile number to my new Vectone SIM? How do I get my PAC number? I lost my SIM card. Can I move my old number to a new SIM? I have forgotten my log in details for My Vectone – how can I get a reminder? What happens once I choose the bundle I want?

Top up and payments

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

How do I top up my account? How can I check my account balance? Where can I top up? How much will it cost to make a phone call? How much does it cost to register for a My Vectone online account? Why did my online transaction fail? What is 'Verified by Visa' and 'Mastercard SecureCode'? How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'?

FAQs for PAYG Bundle

What happens once I have chosen a bundle I want? How to pay for a bundle subscription? Do I have to subscribe every month? How can I unsubscribe to a bundle or cancel auto renewal? I am a Vectone Mobile Plus customer, how can I subscribe to a bundle? How can I change the number subscribed to an unlimited PAYG bundle? Where can I purchase the top-up card to activate the PAYG Bundle Offer?

Please refer to our Terms & Conditions for more information.