Dear Valued Customer,

Vectone Mobile would like to sincerely apologise to any of its customers who may have experienced intermittent signal problems during the past couple of days. We have been upgrading our system to ensure a better service for the future. Therefore, we are really sorry for those customers who had difficulties using our network during this time.

All customers experiencing network problems are advised to re-configure their network settings. Even if you have already tried this, we recommend doing this one more time. Thereafter, if your problem remains unsolved, please get in touch with our Customer Service Team who will be happy to help. They can be contacted via email at support@vectonemobile.co.uk

If you require information about how to configure your network settings, please click on the following link and look under ‘I have lost the signal/network coverage, what shall I do?’

http://www.vectonemobile.co.uk/faq/vectone-services.aspx
(If the link above does not work, please copy and paste into your browser address bar)

Best regards,
Vectone Mobile Team
Top Up Free SIM
Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile

Transfer your number

Join Vectone and you can keep the same mobile number you already have. Not only is there no need to text a new number to all your friends and family, but we’ll even pay you too.
Here’s how to transfer your existing mobile number to Vectone and earn your joining bonus.

  • Call your mobile network’s Customer Service and ask for a Porting Authorization Code. It's also known as a PAC number, which is a bit easier to remember. Your existing network has to give you this. (It’s the law.)
  • Once you receive the PAC, send a text to 07574212555 from your existing mobile number, using the existing SIM from your current network. This text should show:

    <PAC code> space <Vectone number that you have been given in your welcome pack>.

    We will then transfer your existing number.

    For example, if you want to switch your Vodafone number 07771234567 to Vectone Mobile 07511122222:

    You first get your PAC code VOD123 from Vodafone Customer Service (191). Then, you send a text to 07574212555 from your Vodafone number (07771234567). The text in this case would read:

    VOD123 07511122222.
  • We will text you back, confirming that your number will be transferred to Vectone within one working day. During the one-day transfer period, just continue to use your number with your existing network. As soon as your number transfers to us, we will send you a text to let you know.

    For any further assistance please call our customer service on 322 for just 9p/call from your Vectone Mobile or on 020 7179 0134 from any other phone (call charges to this number will vary depending on your provider).
Operator
Customer care Number
Virgin Mobile
789
T-Mobile
150
Orange
Contract
150
Orange
PAYGS
450
O2 PAYG
4445
Operator
Customer care Number
O2 Contract
202
Vodafone
191
Lyca Mobile
322
Lebara
Mobile
5588
3 Mobile
333
Operator
Customer care Number
Asda
2732
Now Mobile
669
GT Mobile
322
Econet Wireless
1200
Tesco Mobile
0845 301 4455