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Keep your number

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

Join Vectone and you can keep the same mobile number you already have. Not only is there no need to text a new number to all your friends and family, but we’ll even pay you too.
Here’s how to transfer your existing mobile number to Vectone and earn your joining bonus.
  • Call your mobile network’s Customer Service and ask for a Porting Authorization Code. It's also known as a PAC number, which is a bit easier to remember. Your existing network has to give you this. (It’s the law.)
  • Once you receive the PAC, send a text to 07574212555 from your existing mobile number, using the existing SIM from your current network. This text should show:

    <PAC code> space <Vectone number that you have been given in your welcome pack>.

    We will then transfer your existing number.

    For example, if you want to switch your Vodafone number 07771234567 to Vectone Mobile 07511122222:

    You first get your PAC code VOD123 from Vodafone Customer Service (191). Then, you send a text to 07574212555 from your Vodafone number (07771234567). The text in this case would read:

    VOD123 07511122222.
  • We will text you back, confirming that your number will be transferred to Vectone within one working day. During the one-day transfer period, just continue to use your number with your existing network. As soon as your number transfers to us, we will send you a text to let you know.

    For any further assistance please call our customer service on 322 for just 9p/call from your Vectone Mobile or on 020 7179 0134 from any other phone (call charges to this number will vary depending on your provider).
Operator Customer care Number

Virgin Mobile 789
T-Mobile 150
Orange Contract150
Orange PAYGS 450
O2 PAYG 4445
O2 Contract 202
Vodafone 191
Lyca Mobile 322
Operator Customer care Number

Lebara Mobile 5588
3 Mobile 333
Now Mobile 669
GT Mobile 322
Econet Wireless 1200
Tesco Mobile 0845 301 4455