The Services under the Agreement are provided to you by Mundio
Mobile Limited, a company registered in England and Wales under company number 04553934
(VAT Number 806 5059 36 trading as Vectone Mobile (hereinafter “Vectone Mobile”,
“we”, “our” and “us”)
These words have the following meanings:
Account means the airtime account that we use to record your Charges;
Additional Services are services that we offer to supply which are added to the
Services when you request them, or where we do not require you to request them when
you use them. The Charges and terms and conditions for Additional Services are available
online and from our customer services team;
Agreement means the contract between you and us for the sale and purchase of Services
incorporating these terms and conditions, the terms of any Additional Services,
the terms of your Allowance and/or the Charges for the Basic Services we have agreed
to supply to you;
Allowance means the allowance of Services that we provide to you for an agreed recurring
Basic Services means the services we have agreed to supply to you other than Additional
Services including but not limited to call and messaging services that we provide
using the Network;
Billing Date means the first day of the relevant calendar month;
Charges are the charges applicable for the Service including, but not limited to,
usage charges, Allowance charges and the charges applicable for any Additional Services
that you order from us or use;
Direct Debit means an instruction that you give to your bank to collect an amount
directly from your bank account under the United Kingdom’s Direct Debit Scheme,
Equipment is any equipment you use to access the Services where that equipment is
approved for use on the Network by us;
Minimum Term means the minimum period for which you have agreed to receive your
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port to us
which is associated with your Account;
Personal Information means information we hold about you that you provide to us
or which we collect whilst providing the Service to you and includes but is not
limited to personal data and traffic data;
Roaming means an Additional Service which allows you to use networks in foreign
countries so the Services can be used whilst abroad. Additional Charges apply to
SIM card means a subscriber identity module (SIM) which stores data for GSM mobile
users such as numbers, personal security keys and stored messages.
Services mean the Basic Services and any Additional Services that we provide to
you which you access using a Vectone Mobile SIM.
Vectone Mobile SIM means a SIM card provided to you by us that remains our property
and which when used with the Equipment grants you access to the Services;
Virus is a computer program that can corrupt, damage or destroy a computer system
of its data without the permission and/or knowledge of the user of the system it
Website means the website that you are currently using (www.vectonemoblie.co.uk ) and any sub-domains of this site (domain.www.vectonemobile.co.uk/account-login.aspx) unless expressly excluded by their own terms and conditions;
2. Agreement and Minimum Term
(a) This Agreement is formed once we accept a request for
Services from you.
(b) Once the Agreement is formed, we will open an Account
for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will
activate your Allowance when the Agreement is formed. This is however subject to
Direct Debit approval and validation checks.
(d) A Minimum Term applies to the Agreement and is as set
out in your Allowance. The Agreement will continue for the Minimum Term and you
are liable for the Charges for the Minimum Term.
(e) The Agreement may be cancelled prior to the expiry of
the Minimum Term in accordance with clause 9.
(f) When the Minimum Term expires, the Agreement will renew
automatically for further periods of thirty (30) days unless and until terminated
in accordance with clause 9.
3. Vectone Mobile SIM
(a) You agree to take all reasonable steps to prevent damage
to or loss or abuse of the Vectone Mobile SIM.
(b) If your Vectone Mobile SIM is lost, stolen or damaged
such that it no longer allows you to access the Services you must report it to customer
services as soon as possible. We may charge you for a replacement Vectone Mobile
(a) We aim to enable you to always use the Services. Unfortunately
these may be affected by matters beyond our control, including but not limited to
the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods
of unavailability and to try and resolve any problems within our control as soon
(c) We use reasonable efforts to make commercial arrangements
to enable Roaming but we cannot and do not guarantee the quality and coverage of
(d) Vectone mobile reserves the right to withdraw or suspend
the services or to disconnect you if we suspect that offer is being used for commercial
purposes, for conferencing, or if it is not being used in a handset (in a SIM box
for example), or if it is being used for tethering.
5. Charges and Payment
(a) On your requesting Services by means of an Allowance,
we will collect payment for the first month’s Allowance Charges by credit or debit
card. Where you request Services on a date other than the Billing Date, any excess
Allowance Charges paid for the first month’s Allowance Charges will be credited
to the second month’s Allowance Charges. From the second month of your subscription
onwards, your Allowance will be invoiced monthly in advance on the Billing date.
The Allowance Charges will be taken by Direct Debit from the bank account associated
with your Account on or around the 15th of each month. Allowance Charges will be
charged regardless of whether or not you have used all of your Allowance in the
relevant month. You may elect to make a payment by credit or debit card instead
of Direct Debit provided this is done prior to the seventh day of the month, Payments
by credit or debit card will incur an administration charge of £3 except for interim
payments made pursuant to clause 5(d) below.
(b) All additional Charges will be invoiced on the Billing
Date and charged monthly in arrears on or around the 15th of each month. Unless
you have elected to pay by credit or debit card prior to the relevant as set out
in 5(a), Charges will be taken by Direct Debit and Charges will be collected by
FAQ Limited on behalf of Vectone Mobile.
(c) The Charges are available online at / and from our customer
services department. Itemised bills are available by accessing your Account through
our Website and these may be provided by a third party. You must pay all Charges
before the due date as set out on your bill and such Charges must be paid by Direct
Debit. Where you fail to pay the Charges by the due date and/or by Direct Debit,
we may charge you interest at the rate of 2% above the base rate of Barclays Bank
PLC and you will be responsible for any administration and/or collection fees we
incur in the recovery of the late Charges. We may also debit the Charges due from
the credit/debit card supplied by you. Please note we may also elect to terminate
the agreement pursuant to clause 9.
(d) A credit limit equal to twice your monthly Allowance
Charge will apply to your Account. Where your Account exceeds this credit limit,
we may suspend your access to the Services. You are responsible for checking that
your account does not exceed the credit limit. We may request that you make an interim
payment prior to restoring your Account; this shall not exceed the Charges due in
(e) We wish to remind our customers that you will be subject
to extra credit limits should you go beyond your monthly allowance. This limit will
only effect calls and texts - but not your data usage.
(f) Where you elect to switch your subscription to another
Allowance, you will remain on and be charged your current Allowance until the next
Billing Date where your new Allowance will be activated.
(g) Calls to Isle of Man, Bailiwick of Guernsey and Bailiwick of Jersey will
be charged at standard rates and are not included in pay monthly Plan.
(h) The Credit and Debit Card payments are processed by the Mundio Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Mundio Mobile Limited (registered in the United Kingdom under number 4553934, registered office at 54 Marsh Wall, London E14 9TP, The United Kingdom)
(i) Security of your personal information : Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
6. Use of Services and your obligations
(a) You agree NOT to use the Services and
NOT to permit any third party to use the Services:
i. for anything unlawful, immoral
ii. to make offensive or nuisance communications
in whatever form, or to make or receive reverse charge calls;
iii. with equipment that is not approved for use with
the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. to supply goods or services to any third party;
v. to send, receive, upload, download or otherwise
facilitate any material which is offensive, indecent, defamatory, of a menacing
nature, a nuisance, a breach of privacy, an infringement of copyright or any other
intellectual property right or otherwise unlawful;
vi. to gain access to the services of any third party
voice over internet protocol calling provider unless expressly permitted by us;
vii. to transmit a Virus; and
viii. for the purposes of providing telephony and/or other services
to third parties which rely on the Services.
(b) You agree TO:
i. give us any information we reasonably
ii. follow our reasonable instructions;
iii. comply with the instructions and demands of other
networks where you are roaming;
iv. to inform us of any changes in your contact details
where you have previously registered these with us. Where you fail to do so you
agree that delivery of notice to the contact details we have is effective; and
v. tell us of any claim as soon as possible
vi. pay the Charges as they fall due.
(c) Fair use policies may apply to specific Services that
we provide to you. Where they do we will post them on our website and you agree
to abide by them.
(d) Endless connection usage is subject only to a variation of speed from 3G to 2G for usage beyond 6GB per month per SIM.
(e) Any failure to comply with any of the terms of this
clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.
(f) Pay monthly All in One
(i) 3000 SMS has limit of 100 SMS per day.
(ii) Standard rate will be applied beyond 100 SMS.
(iii) Each minute will be deducted twice, when the customer call to Pakistan Mobilink operator.(For example if you spend an hour on the phone you will lose two hours worth of minutes.)
(a) Where you order Services from us and
we have confirmed acceptance of your order the following terms apply:
(i) If the SIM is defective,
you must inform us within 7 days. If you fail to do, you are deemed to have accepted
(ii) Where a claim of defect or damage
is made we shall deactivate the Services. If on inspection / investigation we find
the goods to be defective, you shall be entitled to provision of replacement Services
of the same type and denomination.
(iii) In addition to the rights set out herein, you
may have statutory rights under the Customer Protection (Distance Selling) Regulations
2000 as follows:
(1) Under the Distance Selling Regulations
(2000) in the United Kingdom, as a UK resident, you have the right to cancel the
Agreement until the end of the 7th working day after the date on which a contract
for purchase is formed between you and us.
(2) Where you use the Services before
your right to cancel expires, you lose the right to cancel the Agreement.
(3) Where you chooses not to use the Services
until after the end of your right to cancel we will not provide use of the Services
until after your right to cancel expires.
(4) Where you have the right to cancel
and want to cancel the Agreement you must write to our customer services team at
54 Marsh Wall, London E14 9TP ensuring that your letter reaches us before the expiry
of your right to cancel.
(5) Where you have the right to cancel
and give you notice to us that you want to cancel, we agree to return any payment
made by you within 30 days of the date on which we receive your notice.
8. Suspension of the Services
(a) We may suspend or cease supplying the Services to you
without warning where:
i. You are in breach of one or more
terms of these terms and conditions or someone who uses your Vectone Mobile SIM
or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance.
Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile
SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or
puts the Network at risk.
(b) Where we suspend this does not affect your obligation
to pay the Charges, save in the event of suspension or disconnection as a result
of our maintenance of the Network which extends beyond three days and affects the
entire Network in which case we will not charge any service Charges for the period
in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we
have suspended them and/or disconnected any Vectone Mobile SIM from the Network
under 8.(a)i., 8.(a)iii. or 8.(a)iv.
(d) Our right to suspend the Services under this clause
8 does not affect any other rights we have to suspend or terminate this Agreement.
(a) Either party may cancel the Agreement on giving at least
thirty (30) days’ notice. Where you cancel the Agreement, you must pay the Charges
due on your account including Allowance Charges due for the remaining Minimum Term,
if any. These outstanding Charges will be collected by Direct Debit or where you
elect to do so or the Direct Debit fails, from your credit or debit card. For the
avoidance of doubt, porting your number to another communications provider has the
effect of terminating the Agreement.
(b) You may also terminate the Agreement where Vectone Mobile
is in breach of a material term of the Agreement which is not remedied within 14
days of you asking us to do so.
(c) We may terminate this Agreement IF:
i. You are in breach of any term
of this Agreement which is incapable of remedy or where you are in breach and we
have asked you to remedy that breach but you have not within 7 days of our asking
you to do;
ii. WWe suspend it in accordance with
iii. You become insolvent or are made bankrupt; or
iv. We are no longer allowed to operate the Network
or provide you with the Services.
v. the Direct Debit approval set out in clause
2(c) fails or is cancelled by you, in which case we will debit the Charges due (including
an amount equivalent to the 30 day notice period referred to in 9(a) above) from
the credit/debit card supplied by you and the Agreement will be deemed terminated.
(a) All written notices to us have to be sent to:
54 Marsh Wall
London E14 9TP
(a) Save for personal injury or death as a result of our
negligence our liability to you under this contract is limited to £3,000 for an
incident and all related incidents and a maximum of £6,000 in any 12 month period.
Notwithstanding the foregoing, we are not liable to you in any way for any loss
of income; business or profits; or for any loss or damage that was not reasonable
foreseeable when you entered into this Agreement.
(b) We are not liable to you where we cannot fulfill our
obligations under this Agreement as a result of something beyond our reasonable
control and expectations.
(c) We are also not liable to you where we are unable to
provide the Services as a result of the maintenance of our Network.
(d) Where you lose the Vectone Mobile SIM or it is stolen
you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not
in your possession but before you tell us that is has been lost or stolen. This
includes, but is not limited to cases where your Vectone Mobile SIM is cloned.
(e) If as part of the Services we enable you to access the
internet you agree that we are not liable for any content that you access, upload
or download whether knowingly or not except for content that we make available to
(f) This clause 11 survives the termination of this
12. Third parties
(a) This Agreement shall not confer any benefit on a third
party under the Contracts (Rights of Third Parties) Act 1999.
(b) Notwithstanding the foregoing you may be capable of
contracting with one or more third party when you use the Services. Where you contract
with a third party whilst using the Services you confirm and understand that we
are not a party to that Agreement even where payments due to that third party are
deducted from Multifunctional Top-up Vouchers recorded against your Account.
(a) We may make reasonable amendments to the Agreement on
giving you prior notice.
(c) We may also change your Number where we reasonably require.
Where we do so, we will give you prior notice and explain why.
(d) Amendments will also be published on the website and
you agree that the publishing of these notices has the same effect as our giving
you written notice by post.
(a) You may not transfer any rights or responsibilities
under this Agreement without our expressed written consent.
(b) We may assign this Agreement at any time without your
prior consent provided that such assignment does not affect the Services.
(c) Failure by us to enforce any of the terms of this Agreement
shall neither be construed as a waiver of any right or remedy nor shall in any way
affect the validity of this Agreement, or any part thereof, and no waiver of a breach
of this Agreement shall constitute a waiver of any other breach.
(d) Termination of this Agreement shall not operate as a
waiver of any breach by you of any of the terms of this Agreement and shall be without
prejudice to our rights or remedies which might arise as a consequence of such breach,
or which may have accrued up to the date of such termination.
(e) A finding that a term of this Agreement is, or has become,
invalid, illegal or unenforceable in any respect under governing law shall not affect
or impair the validity, legality or enforceability of any other terms of this Agreement
so long as the purpose of this Agreement is still capable of performance.
(f) This Agreement is governed by the Laws of England
and Wales and any dispute arising out of this Agreement is subject to the jurisdiction
of the Courts of England and Wales.
(g) Notwithstanding the above you may be able to refer a
dispute arising out of this Agreement for alternative dispute resolution pursuant
to our Customer Complaints Code (which can also be requested from our Customer Services
(h) Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch
from PAY AS YOU GO to PAY MONTHLY will lose the benefit of any outstanding Credit,
offer and/or bundle registered on their Account and will need to pay the full price
of their PAY MONTHLY subscription, regardless of the amount of outstanding Credit
on their Account at the time they decide to switch.
Allowance Specific Terms
i. All bundle minutes/texts/internet
exclude roaming use, calls to international destinations and calls/texts to number
translation services, premium rate numbers, 0870 numbers and personal numbers.
ii. Standard Pay monthly rates apply to any usage
in excess of your bundle Allowance (or fair use policy limits) and for usage Charges
for Additional Services or services not included in your Allowance.
iii. Fair usage policy: In order to avoid fraudulent
and/or commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per
day. Once your usage reaches this amount, your SMS feature will get blocked and
you will need to contact our Customer Service Team to justify your usage and get
iv. The offer is for non-commercial, private, personal
use only - Vectone mobile reserves the right to withdraw or suspend the services
or to disconnect you without prior notice and with immediate effect if we suspect
that offer is being used for commercial purposes, for conferencing, or if it is
not being used in a handset (in a SIM box for example), or if it is being used for
tethering or any other reason Vectone reasonably suspects that you are not acting
in accordance with this policy where we consider that the usage was illegitimate
(for instance in case of abusive, unusual or fraudulent usage).
v. The Minimum Term of all bundles is thirty (30)
Using data while roaming
i. Customer will receive notification on your monthly data limit.
ii. Customer will be automatically limited for £36.39 (€50).
iii. Customers will be notified at 80% and 100% of their monthly data limit.
iv. Once customer reaches 100% of data limit, data usage will be blocked.
v. Data usage will also be notified at the next charging point when you are in UK and Europe and for rest of the world it’s when midnight in the UK.
Unblocking and blocking the data usage.
i. Text UNBLOCK to 345 or call 322 from Vectone for free.
i. Text BLOCK to 345 or call 322 from Vectone for free.