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Starter Pack Tariff

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

Starter Pack means a SIM Card and information that you have purchased either online or from a retail outlet. The SIM Card Starter Pack you choose to purchase may or may not have preloaded Credit on it

Starter Pack Tariff means tariff rates which is charged on a Starter Pack until after First Top-Up is credited to the SIM Card thereafter the Standard Tariff will apply on the entire remaining Credit. To View Starter pack tariff rates Click Here

If your starter pack has preloaded credit, it should be clearly marked on your starter pack. If your starter pack does not specify a credit amount, then its most likely that it does not contain any preloaded credit.

To check the preloaded credit put the new Vectone mobile SIM into the mobile and dial *102# followed by call key.

You will be on our starter pack tariff until you make your first top-up. If you starter pack has no preloaded credit, this does not affect you as the moment you top up your tariff will automatically switch to our Regular / Standard tariff. However, if you have purchased a Starter Pack with preloaded credit, we recommend you to top up your SIM right away to switch to Regular tariff.

You will not lose any credit. Standard tariff will apply to all your credit (unused credit + new topup credit)