This agreement applies as between you, the User of this Website and Vectone Mobile,
the owner(s) of this Website. Your agreement to comply with and be bound by these
Terms and Conditions is deemed to occur upon your first use of the Website. If you
do not agree to be bound by these Terms and Conditions, you should stop using the
No part of this Website is intended to constitute a contractual offer capable of
acceptance. This Agreement is deemed to occur upon our acceptance of your request
for Services. You therefore are deemed to accept these terms and conditions when
you use your Vectone Mobile SIM Card to access the Network.
1. Definitions and Interpretations
In this Agreement the following terms shall have the following meanings:
Account means collectively the airtime account and the online website
facility My Vectone that we use to record your Multifunctional Top-up Vouchers and
Charges; the Personal Information, Payment Information and credentials used by Users
to access Paid Content and / or any communications System on the Website;
Additional Services are services that we offer which incur Additional
Charges. The Additional Services include promotional offers (offered from time to
time), Roaming and any other additional service that we may offer which incurs an
Additional Charge. These Additional Services are not included with the Basic Service
and will be added to the Services when you request them, or where we do not require
you to request them, when you use them.
Additional Charges mean the additional cost that you will be charged.
The Additional Charges and terms and conditions for Additional Services are available
on our website and can also be obtained from our Customer Services Team;
Agreement means the agreement between you and us for the services
which these terms and conditions apply to;
Basic Services means the services we supply to you other than Additional
Services including but not limited to call and messaging services that we provide
using the Network;
Carrier means any third party responsible for transporting purchased
Goods from our Premises to customers;
Charges are the charges applicable for providing the Service including,
but not limited to, usage and service charges and the charges applicable for any
Additional Services that you order from us or use;
Consumer means a person acting for purposes outside his/her business;
Content means any text, graphics, images, audio, video, software,
data compilations and any other form of information capable of being stored in a
computer that appears on or forms part of this Website;
Contract means the contract between you and us for the sale and
purchase of Goods and Services incorporating these terms and conditions;
Credit means credit recorded against a Multifunctional Top-up Voucher;
Customer Services Team means the support team who will be able
to deal with any queries or questions relating to the Goods and Services as set
out in our Website. Contact details are set out in clause 12;
Equipment is any equipment you use to access the Services where
that equipment is approved for use on the Network by us;
First Top-Up means the first time you Top-Up on your SIM Card which
was included in your Starter Pack. For the avoidance of doubt any preloaded Credit
on your SIM Card does not include the definition of First Top-Up;
Goods mean the goods you agree to purchase from us, including but
not limited to Multifunctional Top-up Vouchers, which goods give access to the Services;
Network means the mobile communications network we use to provide
you with the Services;
Number means the mobile telephone number we assign to you or which
you port to us;
Payment Information means any details required for the purchase
of Goods from this Website. This includes, but is not limited to, credit / debit
card numbers, bank account numbers and sort codes;
Personal Information means information we hold about you that you
provide to us or which we collect whilst providing the Service to you and includes
but is not limited to personal data and traffic data;
Promotional Terms and Conditions means the additional terms and
conditions that relate to any promotional offers that we offer from time to time
and as set out in Clause 24;
Roaming means making and receiving calls and SMS whilst abroad
via a local network operator; This is an Additional Service therefore Additional
Charges will apply;
SIM Card a subscriber identity module (SIM) stores data for GSM
mobile users such as numbers, personal security keys and stored messages;
Services mean the Basic Services and any Additional Services that
we provide to you which you access using a Vectone Mobile SIM; My Vectone and collectively
any online facilities, tools, services or information that Vectone Mobile makes
available through the Website either now or in the future;
Standard Tariff is the tariff that is charged after First Top-Up
of the SIM Card in Starter Pack;
Starter Pack means a SIM Card and information that you have purchase
either online or from a retail outlet. The SIM Card Starter Pack you choose to purchase
may or may not have preloaded Credit on it;
Starter Pack Tariff means tariff rates which is charged on a Starter
Pack until after First Top-Up is credited to the SIM Card thereafter the Standard
Tariff will apply on the entire remaining Credit;
System means any online communications infrastructure that Vectone
Mobile makes available through the Website either now or in the future. This includes,
but is not limited to, web-based email, message boards, live chat facilities and
Top-Up means when you add Credit to your SIM Card by purchasing
through Multifunctional Vouchers, Electronic Voucher or on-line facility;
Multifunctional Top-up Voucher is a payment mechanism that we permit
you to purchase and thus use the Services which may be purchased in physical or
My Vectone means the online facility available on our website where
you can check your Account including call history, cost of calls, duration of calls,
payments and other personal details;
Vectone Mobile means Mundio Mobile Limited, a company registered
in England and Wales under company number 04553934 registered office address 54
Marsh Wall, London E14 9TP;
Vectone Mobile SIM means a SIM Card provided to you by us that
remains our property and which when used with the Equipment grants you access to
Virus is a computer program that can corrupt, damage or destroy
a computer system of its data without the permission and/or knowledge of the user
of the system it infects;
User/Users means any third party that accesses the Website and
is not employed by Vectone Mobile and acting in the course of their employment;
Website means the website that you are currently using (www.vectonemoblie.co.uk)
and any sub-domains of this site (domain.www.vectonemobile.co.uk/account-login.aspx)
unless expressly excluded by their own terms and conditions;
We, Us and Our means Vectone Mobile;
You and Your means the Customer;
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of
an Adult. Payment Information must be provided by or with the permission of an Adult.
3. This Agreement
(a) This Agreement is formed once we accept your request
for Services. You therefore are deemed to accept these terms and conditions when
you use your Vectone Mobile SIM Card to access the Network.
(b) Once the Agreement is formed, we will open an Account
for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will
activate it as soon as possible after the Agreement is formed.
(d) You agree that by using the Services or registering
a Multifunctional Top-up Voucher against your Account you agree to be bound by these
terms and conditions and to pay the Charges.
4. Vectone Mobile SIM
(a) We own the SIM Card and you can only use the SIM Card
to use the Services.
(b) You agree to take all reasonable steps to prevent damage
to or loss or abuse of the Vectone Mobile SIM.
(c) If your Vectone Mobile SIM is lost, stolen or damaged
such that it no longer allows you to access the Services you must report it to Customer
Services Team as soon as possible. We reserve the right to carry out validation
checks at any time and without consent. We may charge you for a replacement Vectone
(a) We aim to enable you to always use the Services. Unfortunately
these may be affected by matters beyond our control, including but not limited to
the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods
of unavailability and to try and resolve any problems within our control as soon
(c) We will use reasonable efforts to maintain content but
it may be incomplete, inaccurate or out of date and is provided to you on an “as
(d) We will not be liable to you or any other party for
any action you take in reliance upon the accuracy, completeness or continuous supply
(e) Vectone mobile reserves the right to withdraw or suspend
the services or to disconnect you if we suspect that offer is being used for commercial
purposes, for conferencing, or if it is not being used in a handset (in a SIM box
for example), or if it is being used for tethering.
6. Using Services Abroad
(a) We use reasonable efforts to make commercial arrangements
to enable access to networks in foreign countries so the Services can be used whilst
abroad (Roaming) but we cannot and do not guarantee the quality and coverage of
(b) Pursuant to clause 6 (a), Roaming is not available in
all Countries you must therefore contact Customer Services before you travel abroad
to confirm that Roaming will be available.
(c) Roaming is an Additional Service and Additional Charges
apply. You can visit our website www.vectonemobile.co.uk
to check the Additional Charges or alternatively contact Customer Service Team who
will be able to provide you with the information on Additional Charges.
(d) You may need to change the settings on your hand set
(mobile phone) in order to be able to use the Services abroad (Additional Charges
(e) You should check that you have enough Credit on your
Account before you travel abroad. Depending upon which foreign countries you are
travelling to, there may not be the facility or Service for you to be able to Top-Up
(f) Pursuant to Clause 6 (a) – (e) it is your responsibility
to contact Customer Services Team and check before you travel abroad that:
i. Roaming is available at your
ii. Your handset is set at the correct
settings for Roaming;
iii. You know the Charges for Roaming and Additional
iv. You have enough Credit on your Account to be able
to use the Services.
(g) Using data while roaming
i. Customer will receive notification on your monthly data limit.
ii. Customer will be automatically limited for £36.39 (€50).
iii. Customers will be notified at 80% and 100% of their monthly data limit.
iv. Once customer reaches 100% of data limit, data usage will be blocked.
v. Data usage will also be notified at the next charging point when you are in UK and Europe and for rest of the world it’s when midnight in the UK.
Unblocking and blocking the data usage.
i. Text UNBLOCK to 345 or call 322 from Vectone for free.
i. Text BLOCK to 345 or call 322 from Vectone for free.
7. Charges and Payment
(a) To be able to use the Services you must ensure that
you have sufficient Credit. In particular you will not be able to use a Service
where you have no Credit or where the amount of Credit is less than the minimum
charge for that Service.
(b) As Charges are incurred they will be deducted from the
Credit of your Account. Charges incurred simultaneously are deducted simultaneously.
In the event that the Credit is insufficient to meet all Charges due those contracted
for earlier will receive preference thus Charges for Additional Services shall be
applied in the order in which those Additional Services were ordered by you and
shall be applied after Charges due for the Basic Services.
(c) The Charges are available on our website at
www.vectonemobile.co.uk and can be obtained from our Customer Services Team.
(d) You must pay for the Services in advance and do this
by purchasing Multifunctional Top-up Vouchers. Once you register a Multifunctional
Top-up Voucher it, and its Credit, is recorded against your Account and Charges
applied to your Account are deducted from the Credit attached to that Multifunctional
(e) Where you have more than one Multifunctional Top-up
Voucher recorded against your Account the Charges will be deducted from the available
Credit on the earliest activated Multifunctional Top-up Voucher first.
(f) Multifunctional Top-up Vouchers are not redeemable for
cash and will expire if you do not use all the related Credit within the period
or before the deadline stated on or with the Multifunctional Top-up Voucher itself.
(g) Voicemail retrieival is available and is charged at
10p per voicemail.
(i) Call forwarding in UK is charged at 7p/min to Landlines
and 19p/min to Mobiles. For other destinations rates vary.
(j) Calls to customer service will be charged 10p per call.
(k) The Credit and Debit Card payments are processed by the Mundio Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Mundio Mobile Limited (registered in the United Kingdom under number 4553934, registered office at 54 Marsh Wall, London E14 9TP, The United Kingdom)
(l) Security of your personal information : Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
8. Use of Services and your
(a) You agree NOT to
use the Services and NOT to permit any third party to use the Services:
(i) for anything unlawful,
immoral or improper;
(ii) to make offensive or nuisance
communications in whatever form, or to make or receive reverse charge calls;
(iii) with equipment that is not approved
for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
(iv) to supply goods or services to any
(v) to send, receive, upload, download
or otherwise facilitate any material which is offensive, indecent, defamatory, of
a menacing nature, a nuisance, a breach of privacy, an infringement of copyright
or any other intellectual property right or otherwise unlawful;
(vi) to gain access to the services of
any third party voice over internet protocol calling provider unless expressly permitted
(vii) to gain access and use content in
a way that infringes the rights of others;
(viii) to use other than in accordance
with any connected networks policies for acceptable use, and (if appropriate) any
relevant internet standards;
(ix) to operate, whether directly or through
a third party, any device to route or re-route voice, data or other Services on,
from or to the Network without our express prior written consent;
(x) to sell or attempt to sell or otherwise
provide commercial services using Our Network to any third party without Our express
prior written consent;
(xi) to transmit a Virus; and
(xii) for the purposes of providing telephony
and/or other services to third parties which rely on the Services.
(b) You agree TO:
(i) give us any information
we reasonably request;
(ii) follow our reasonable
(iii) comply with the instructions and
demands of other networks where you are Roaming;
(iv) to inform us of any changes in your
contact details where you have previously registered these with us. Where you fail
to do so you agree that delivery of notice to the contact details we have on record
is effective; and
(v) to tell us of any claim as soon as
(c) Any failure to comply with any of the terms of this
clause 8, as well as any abusive, unusual, fraud or commercial behavior usage, is
a breach of this Agreement that entitles us to block your usage or terminate this
Agreement without prior notice and with immediate effect. If we terminate this Agreement
for this reason, your SIM Card will be deactivated. If the SIM Card is deactivated,
your Number will be reallocated to another Customer, you will not be able to access
or use the Services, and you will not be entitled to a refund of any credit balance
in your Account.
9. Cancellations / Returns of Goods
(a) Where you order Goods from us and we have confirmed
acceptance of your order the following terms apply:
i. If the Goods are defective, you
must inform us within 7 days. If you fail to do so, you are deemed to have accepted
ii. Where a claim of defect or damage
Where a claim of defect or damage is made we shall deactivate the Goods. If on inspection
/ investigation we find the goods to be defective, you shall be entitled to provision
of replacement Goods of the same type and denomination.
iii. In addition to the rights set out herein, you
may have statutory rights under the Customer Protection (Distance Selling) Regulations
2000 as follows:
(b) Under the Distance Selling Regulations (2000) in the
United Kingdom, as a UK resident, you have the right to cancel the Contract until
the end of the 7th working day after the date on which a contract for purchase is
formed between you and us.
(c) Where you use the Goods for Services before your right
to cancel expires, you lose the right to cancel the Contract.
(d) Where you choose not to use the Goods or use the Services
until after the end of your right to cancel we will not provide the goods or use
of the Services until after your right to cancel expires.
(e) Where you have the right to cancel and want to cancel
the Contract you must write to our Customer Services Team at Vectone Mobile 54 Marsh
Wall, London E14 9TP ensuring that your letter reaches us before the expiry of your
right to cancel.
(f) Where you have the right to cancel and we receive your
notice to cancel within the specified notice period, we agree to return any payment
made by you within 30 days of the date on which we receive your notice.
10. Suspension of the Services
(a) We may suspend or cease the Services or disconnect the
Vectone Mobile SIM without any warning where:
i. You are in breach of one or more
of the terms and conditions of this Agreement or any other agreement with us or
someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance.
Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile
SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or
puts the Network at risk.
(b) Where we suspend this does not affect your obligation
to pay the Charges, save in the event of suspension or disconnection as a result
of our maintenance of the Network which extends beyond three days and affects the
entire Network in which case we will not charge any service Charges for the period
in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we
have suspended them and/or disconnected any Vectone Mobile SIM from the Network
under 10. (a)(i), 10.(a)(iii) or 10.(a)(iv).
(d) Our right to suspend the Services under this Clause
10 does not affect any other rights we have to suspend or terminate this Agreement.
(a) We can cancel this agreement immediately if any of the
i. Where you do not use the Services
at least once every 180 days your Vectone Mobile SIM will be disconnected from the
Network, this Agreement will be terminated, any Multifunctional Top-up Voucher recorded
on your Account that has not expired will be forfeited and you will lose your Number;
ii. You are in breach of any term of this
Agreement which is incapable of remedy or where you are in breach and we have asked
you to remedy that breach but you have not done so within 7 days of us asking you
iii. We suspend it in accordance with the terms and
conditions set out in Clause 9;
iv. You become insolvent or are made bankrupt; or
v. We are no longer allowed to operate the Network
or provide you with the Services;
12. Customer Services
(a) You can contact the Customer Services Team by using
the following methods:
i. Writing to:
Customer Services Team, Vectone Mobile 54 Marsh Wall, London E14 9TP;
ii. Phone us: Contact
our Customer Services Team on 322 (Free from Vectone Mobile) or alternatively call
020 7179 0134 from any other mobile or landline (cost may vary depending on the
iii. Online: Visit our website www.vectonemobile.co.uk click on
“contact us” and fill in the online request form. A member of the Customer Services
team will usually get back to you within 1 working day of receipt.
(b) Our Customer Service Team is available from Monday to
Sunday from 8:00am to 8:00pm.
(a) All written notices to us should be sent to:
54 Marsh Wall
London E14 9TP
14. Intellectual Property
(a) All Content included on the Website, unless uploaded
by Users, including, but not limited to, text, graphics, logos, icons, images, sound
clips, video clips, data compilations, page layout, underlying code and software
is the property of Vectone Mobile, our affiliates or other relevant third parties.
By continuing to use the Website you acknowledge that such material is protected
by applicable United Kingdom and International intellectual property and other laws.
(b) Subject to Clause 16 you may not reproduce, copy, distribute,
store or in any other fashion re-use material from the Website unless otherwise
indicated on the Website or unless given express written permission to do so by
15. Third Party Intellectual Property
(a) Unless otherwise expressly indicated, all Intellectual
Property rights including, but not limited to, Copyright and Trademarks, in product
images and descriptions belong to the manufacturers or distributors of such products
as may be applicable.
(b) Subject to Clause 16 you may not reproduce, copy, distribute,
store or in any other fashion re-use such material unless otherwise indicated on
the Website or unless given express written permission to do so by the relevant
manufacturer or supplier.
16. Fair Use of Intellectual Property
(a) Material from the Website may be re-used without written
permission where any of the exceptions detailed in Chapter III of the Copyright
Designs and Patents Act 1988 apply.
17. Links to Other Websites
(a) This Website may contain links to other sites. Unless
expressly stated, these sites are not under the control of Vectone Mobile or that
of our affiliates. We assume no responsibility for the content of such websites
and disclaim liability for any and all forms of loss or damage arising out of the
use of them. The inclusion of a link to another site on this Website does not imply
any endorsement of the sites themselves or of those in control of them.
18. Use of Communications Facilities
(a) When using the enquiry form or any other System on the
Website you should do so in accordance with the following rules:
i. You must not use obscene or vulgar
ii. You must not submit Content that is
unlawful or otherwise objectionable. This includes, but is not limited to, Content
that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
iii. You must not submit Content that is intended
to promote or incite violence;
iv. It is advised that submissions are made using
the Vectone Mobile language(s) as we may be unable to respond to enquiries submitted
in any other languages;
v. The means by which you identify yourself must not
violate these Terms and Conditions or any applicable laws;
vi. You must not impersonate other people, particularly
employees and representatives of Vectone Mobile or our affiliates; and
vii. You must not use our System for unauthorised
mass-communication such as “spam” or “junk mail”.
(b) You acknowledge that Vectone Mobile reserves the right
to monitor any and all communications made to us or using our System.
(c) You acknowledge that Vectone Mobile may retain copies
of any and all communications made to us or using our System.
(d) You acknowledge that any information you send to us
through our System or post on the enquiry form may be modified by us in any way
and you hereby waive your moral right to be identified as the author of such information.
Any restrictions you may wish to place upon our use of such information must be
communicated to us in advance and we reserve the right to reject such terms and
(a) In order to purchase Goods and Services on this Website
and to use the enquiry form facilities you are required to create an Account which
will contain certain personal details and Payment Information which may vary based
upon your use of the Website as we may not require payment information until you
wish to make a purchase. By continuing to use this Website you represent and warrant
i. all information you submit is
accurate and truthful;
ii. you have permission to submit Payment
Information where permission may be required; and
iii. you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
(b) It is recommended that you do not share your Account
details. Vectone Mobile accepts no liability for any losses or damages incurred
as a result of your Account details being shared by you. If you use a shared computer,
it is recommended that you do not save your Account details in your internet browser.
(c) If you have reason to believe that your Account details
have been obtained by another without consent, you should contact Vectone Mobile
immediately to suspend your Account and cancel any unauthorised purchases that may
be pending. Please be aware that purchases can only be cancelled until they are
dispatched. In the event that an unauthorised purchase is dispatched prior to your
notifying us of the unauthorised nature of the purchase, Vectone Mobile accepts
no liability or responsibility and you should make contact with the Carrier detailed
in the Purchase Information.
(a) Vectone Mobile makes no warranty or representation that
the Website will meet your requirements, that it will be of satisfactory quality,
that it will be fit for a particular purpose, that it will not infringe the rights
of third parties, that it will be compatible with all systems, that it will be secure
and that all information provided will be accurate. We make no guarantee of any
specific results from the use of our Services.
(b) No part of this Website is intended to constitute advice
and the Content of this Website should not be relied upon when making any decisions
or taking any action of any kind.
(c) No part of this Website is intended to constitute a
contractual offer capable of acceptance.
(d) Whilst Vectone Mobile uses reasonable endeavours to
ensure that the Website is secure and free of errors, viruses and other malware,
all Users are advised to take responsibility for their own security, that of their
personal details and their computers.
21. Limitation of Liability
(a) We are only liable to you as set out in this Agreement.
We have no other duty or liability to you;
(b) Noting in this Agreement removes or limits for personal
injury or death caused by something we have done or have failed to do;
(c) Except as set out in clause 21.(a) and 21.(b), our entire
liability to you for something we or anyone who works for us does or does not do
will be limited to £3,000 for one incident or a maximum of £6,000 for a number of
incidents within any 12 month period;
(d) We are not liable to you where we cannot fulfil our
obligations under this Agreement as a result of something beyond our reasonable
control and expectations;
(e) We are also not liable to you where we are unable to
provide the Services as a result of the maintenance of our Network;
(f) Where you lose the Vectone Mobile SIM or it is stolen
you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not
in your possession but before you tell us that it has been lost or stolen. This
includes, but is not limited to cases where your Vectone Mobile SIM is cloned;
(g) If you did not enter this Agreement as a consumer, we
are not liable to you in any way for any loss of income; business; anticipated savings
or profits; any loss of property or loss of use of property; or for any loss or
damage that was not reasonably foreseeable at the time you entered this Agreement;
(h) If you entered this Agreement as a consumer, we are
not liable to you in any way for any loss of income; business or profits; or for
any loss or damage that was not reasonably foreseeable at the time you entered this
(i) If as part of the Services we enable you to access the
internet you agree that we are not liable for any content that you access, upload
or download whether knowingly or not except for content that we make available to
(j) You must tell us about any claim as soon as reasonably
(k) This Clause 21 survives the termination of this Agreement.
22. Third parties
(a) Nothing in these Terms and Conditions shall confer any
rights upon any third party under the Contracts (Rights of Third Parties) Act 1999.
The agreement created by these Terms and Conditions is between you and Vectone Mobile;
(b) Notwithstanding the foregoing you may be capable of
contracting with one or more third party when you use the Services. Where you contract
with a third party whilst using the Services you confirm and understand that we
are not a party to that Agreement even where payments due to that third party are
deducted from Multifunctional Top-up Vouchers recorded against your Account.
(a) We may make reasonable amendments to the Agreement on
giving you at least one months notice;
(b) If an amendment to the Basic Services has, or is likely
to cause, a material detriment to the Service and is not as a result of a requirement
by any regulatory authority or for legal reasons, we will give you notice and unless
you terminate this Agreement by giving us notice in writing during that period the
amendments will apply once that notice period has run out;
(c) We may also change your Number where we reasonably require.
Where we do so, we will give you prior notice and explain why;
(d) Amendments will also be published on the website
www.vectonemobile.co.uk and you agree that the publishing of these notices
has the same effect as us giving you written notice by post.
(a) You may not transfer any rights or responsibilities
under this Agreement without our expressed written consent;
(b) We may assign this Agreement at any time without your
prior consent provided that such assignment does not affect the Services;
(c) Failure by us to enforce any of the terms of this Agreement
shall neither be construed as a waiver of any right or remedy nor shall in any way
affect the validity of this Agreement, or any part thereof, and no waiver of a breach
of this Agreement shall constitute a waiver of any other breach;
(d) Termination of this Agreement shall not operate as a
waiver of any breach by you of any of the terms of this Agreement and shall be without
prejudice to our rights or remedies which might arise as a consequence of such breach,
or which may have accrued up to the date of such termination;
(e) A finding that a term of this Agreement is, or has become,
invalid, illegal or unenforceable in any respect under governing law shall not affect
or impair the validity, legality or enforceability of any other terms of this Agreement
so long as the purpose of this Agreement is still capable of performance;
(f) This Agreement is governed by the Laws of England and
Wales and any dispute arising out of this Agreement is subject to the jurisdiction
of the Courts of England and Wales;
(g) Notwithstanding the above you may be able to refer a
dispute arising out of this Agreement for alternative dispute resolution pursuant
to our Complaints
Procedure which can be requested from our Customer Services Team and also
found on our website.
25. Promotional Terms and Conditions
Vectone Mobile retains the right to cancel or modify these Promotional Terms and
Conditions at any time. All promotions only apply after the first Top-Up. Calls
made to CDMA devices will be treated as calls to a mobile phone. All calls to customer
services are recorded for monitoring and training purposes.
Starter Pack Tariff is charged which is different from the Standard Tariffs. Starter
Pack Tariff will be charged until Vectone Mobile customers makes a First Top-Up
of Credit after purchasing a Starter Pack, thereafter Standard Tariffs will automatically
apply. Any preloaded Credit that remains on the Starter Pack after First Top-Up
of Credit will be charged to the Standard Tariff. Terms and conditions are applicable
and may be varied.
Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch from PAY AS YOU GO to PAY MONTHLY will lose the benefit
of any outstanding Credit, offer and/or bundle registered on their Account and will
need to pay the full price of their PAY MONTHLY subscription, regardless of the
amount of outstanding Credit on their Account at the time they decide to switch.
• Promotional credit received on Purchase of new SIM, Joining Bonus or Referral
Bonus cannot be used for SMART rates or purchase of new bundles.
• SIM with Credit: Credit received along with SIM is charged at
• Referral and Joining Bonus : Promotional Credit received through
referral and Joining will be charged at Standard Tariff.
• Bundle Promotional Units: Post Bundle units, the usage is charged
at standard Tariff.
• Extra Credit received on Top up is charged at standard Tariff.
Vectone Mobile/Vectone Mobile PLUS:
This offer is only for UK Vectone Mobile customers and is not available for Vectone
Mobile PLUS customers.125 MB internet add-on is valid for 24 hours from date of
purchase, 250 MB internet add-on is valid for 7 days from date of purchase, unlimited
internet add-on and unlimited text add-on valid for 30 days from date of purchase.
Standard Tariffs apply to any usage outside the internet allowance. You can subscribe
to only one internet add-on per month. Once your subscription is expired you can
renew the subscription by sending a free text stating 'REG' followed by the applicable
bundle code to 345 Add-ons are not valid for roaming use. Terms and conditions are
applicable and may be varied.
UK Pocket Saver:
This offer is only for UK PAYG Vectone Mobile customers. All pocket units must be
used within 30 days of purchase. After 30 days any remaining units will be unusable.
Your subscription will expire after 30 days. Pockets will be auto renewed once the
validity expires. If you exceed the allowance available, all further usage will
be charged at Standard Tariffs. The pocket units cannot be used whilst roaming and
for calls to number translation services, premium rate numbers and personal numbers.
Rates published are based on full usage of the allowance of units during the validity
period. Terms and conditions are applicable and may be varied.
Limited to one Landline-On-The-Go Number per Vectone Mobile number. The date after
one calendar month from the activation date is referred to as the Anniversary Date.
Your Landline-On-The-Go Number will be automatically renewed every month on the
Anniversary Date. If you have insufficient credit in your main balance on the Anniversary
Date, your Landline-On-The-Go Number will be re-activated as soon as sufficient
credit is available. The Anniversary Date will then be amended to one calendar month
after the re-activation date.
Each Vectone Mobile top-up entitles you to calls at 1 pence per minute to selected
destinations as set out on the website. Unless otherwise stated, calls are to landlines
only. 1 pence minutes cannot be used for calls to special numbers or whilst roaming.
Offer not available on Vectone Mobile Plus.
We shall not make payment of Bonus which results from repeat transactions from the
same individuals and/or fraudulent transactions. Bonus is subject to purchase of
Qualifying Top-Ups from genuine individual customers only, and purchases made on
credit/debit cards which have previously been used shall not be a Qualifying Top-Up.
Country Saver for Sri Lanka:
1500 minutes to any single mobile number in a month. Calls can be made to any Etisalat,
Hutch, Mobitel, Airtel or LankaBell mobile number in Sri Lanka. The 1500 minutes
can be shared between other domestic Vectone numbers subject to a monthly charge
of £5 for each additional number. Calls can be shared by up to a total of three
domestic Vectone mobile numbers (except where designated number is on the Etisalat
network). Calls to Etisalat numbers must be to a prepay account with not less than
LKR500 credit. Other numbers including premium rate and non-geographic numbers are
excluded. Any minutes not used within one month from the date of registration or
renewal will expire. Subscription will be renewed automatically as long as there
are enough funds in your Vectone Account. Charges for additional numbers will be
taken on the date of addition and then on automatic renewal of the main account.
Minutes used in excess of the allowance will be charged at our Standard Tariffs
that can be viewed on our website. Activation may take up to three working days.
You can have more than one Country Saver account or change the number included in
your subscription. Payment for renewal will be made two days prior to the renewal
date. Any change will take effect in the subsequent automatic renewal. Unsubscribe
by giving one week notice by calling Vectone Customer Services. Please call Vectone
Customer Services for any doubt as to the terms of this offer. Vectone reserves
the right to terminate or change this offer and terms and conditions at any time.
UK National Pocket Saver:
This offer is only for UK Vectone Mobile customers. You can only make Landline and
Mobile calls to any UK network. Vectone Mobile UK National Pocket Savers are offered
in £1, £3.5, £5, £10 & £20 plans (plan prices may change from time to time subject
to promotional offers). Pocket allowances are valid for 30 days from activation
or renewal. Subscription will be renewed automatically upon the expiry of the 30-day
validity period, as long as there are enough funds in your Vectone Account. To cancel
subscription, send a free text stating 'Stop' followed by the applicable bundle
code to 345. Pocket allowance cannot be used whilst roaming and for making calls
or send texts to number translation services, premium rate numbers, 0870 numbers
and other special numbers, Fair usage policy: In order to avoid fraudulent and/or
commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per day.
Once your usage reaches this amount, your SMS feature will get blocked and you will
need to contact our Customer Service Team to justify your usage and get it unblocked.
Voice mail retrieval is charged at 10p/voicemail. Any unused allowance will expire
after 30 days from the date of purchase. A customer may only buy one Pocket at any
time. This offer may be withdrawn at any time in full or in part at the absolute
discretion of Vectone Mobile UK Ltd. Usage in excess of your allowance will be charged
at Standard Tariffs. Vectone reserves the right to terminate or change this offer
and terms and conditions at any time.
Discounted International rates for UK National Pocket Saver customers:
Discounted International rates for UK National Pocket Saver customers offer (‘the
offer’) is valid for calls from the UK to standard international landline and mobile
numbers only and for customers with the UK National Pocket Savers (plan prices may
change from time to time subject to promotional offers). Note that promotional credit (credit which Vectone mobile
has given to customers for free) cannot be used for the offer. The offer is for
non-commercial, private, personal use only –Vectone mobile reserves the right to
withdraw or suspend the offer or to disconnect you if we suspect that offer is being
used for commercial purposes, for conferencing, or if it is not being used in a
handset (in a SIM box for example), or if it is being used for tethering. Fair usage
policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject
to a fair use policy of 100 SMS per day. Once your usage reaches this amount, your
SMS feature will get blocked and you will need to contact our Customer Service Team
to justify your usage and get it unblocked. Vectone mobile reserves the right to
replace or amend the offer or change rates or these Terms & Conditions or to withdraw
the offer at any time on reasonable notice.
International Pocket Saver:
Calls in excess minutes a month will be charged at Standard Tariffs. Your subscription
will expire after 30 days. After 30 days any remaining minutes will be unusable.
To renew the subscription, send a free text stating 'REG' followed by the applicable
bundle code to 345. Minutes cannot be used whilst roaming and for calls to number
translation services or premium/special rate numbers. We reserve the right to cancel
this offer at anytime. If the offer is cancelled during your subscription any unused
minutes will be refunded to you in the form of credit. Terms and conditions are
applicable and may be varied
i. Vectone existing and new Customers
on Pay As You Go (PAYG) can opt in to Vectone Smart Rate which is cheaper than our
Standard Rate. To get the Smart Rate you must opt in every month by sending a SMS
to number 345 texting "smart".
ii. The Smart Rate is valid from 1st of
each month to the last day of that month provided that you have sent your SMS. The
Smart Rate will only commence after you have sent your SMS to 345 and not before
and will expire on the last day of the month. You must therefore send "smart" by
SMS to 345 every month to get the Smart Rate. If you send your SMS on the 5th of
the month Smart Rate will apply from the time and date SMS received until the last
day of the month. If you do not opt in each month then Standard Rates will apply.
iii. Cannot be used in conjunction with any other
Vectone Promotional offer which applies other discount rates.
iv. Customers must have done at least one top-up to
opt-in for the smart rates.
v. The offer is not to be used for commercial purposes,
for conferencing or if it is not being used in a handset or if it is being used
for tethering. If Vectone suspects mis-use Vectone reserves the right to withdraw,
suspend the offer and/or disconnect you.
vi. Vectone reserves the right to terminate, withdraw
or change this offer, rates and the terms and conditions at any time and with reasonable
vii. The terms and conditions of this offer are in
addition to Vectone general terms and conditions and any other offer subscribed
viii. Customers must have done at least one top-up
during the month to opt-in for the smart rates. To opt in to our Smart Rates simply
text SMART to 345 every calendar month with a minimum top up.
Smart rates are applicable only for customers who joined us on or after 01.03.2015
Any customer requesting his/her PAC code will receive it within two hours through text message, except in the following situations:
i. The number does not belong to any of our customers;
ii. The account for the number has been terminated (because it has not been used for more than 6 months or for any other reason);
iii. The account holder has died;
iv. A PAC code has already been issued for this number and is still valid;
v. The customer has not adequately proved that he/she is the legitimate account holder.