This agreement applies as between you, the User of this Website and Vectone Mobile, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. This Agreement is deemed to occur upon our acceptance of your request for Services. You therefore are deemed to accept these terms and conditions when you use your Vectone Mobile SIM Card to access the Network.
1. Definitions and Interpretations In this Agreement the following terms shall have the following meanings:
Account means collectively the airtime account and the online websitefacility My Vectone that we use to record your Multifunctional Top-up Vouchers and Charges; the Personal Information, Payment Information and credentials used by Usersto access Paid Content and / or any communications System on the Website;
Additional Services are services that we offer which incur Additional Charges. The Additional Services include promotional offers (offered from time to time), Roaming and any other additional service that we may offer which incurs an Additional Charge. These Additional Services are not included with the Basic Service and will be added to the Services when you request them, or where we do not require you to request them, when you use them.
Additional Charges mean the additional cost that you will be charged. The Additional Charges and terms and conditions for Additional Services are available on our website and can also be obtained from our Customer Services Team;
Agreement means the agreement between you and us for the services which these terms and conditions apply to;
Basic Services means the services we supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
Call Credit Transfer means the service "Call Credit Transfer" (CCT) as defined on our website;
Carrier means any third party responsible for transporting purchased Goods from our Premises to customers;
Charges are the charges applicable for providing the Service including, but not limited to, usage and service charges and the charges applicable for any Additional Services that you order from us or use;
Consumer means a person acting for purposes outside his/her business;
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
Contract means the contract between you and us for the sale and purchase of Goods and Services incorporating these terms and conditions;
Credit means credit recorded against a Multifunctional Top-up Voucher;
Customer Services Team means the support team who will be able to deal with any queries or questions relating to the Goods and Services as set out in our Website. Contact details are set out in clause 12;
Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
First Top-Upmeans the first time you Top-Up on your SIM Card which was included in your Starter Pack. For the avoidance of doubt any preloaded Credit on your SIM Card does not include the definition of First Top-Up;
Goods mean the goods you agree to purchase from us, including but not limited to Multifunctional Top-up Vouchers, which goods give access to the Services;
Merchant means Vectone Group of companies collecting payments on behalf of Vectone Mobile Limited
Multifunctional Top-up Voucher is a payment mechanism that we permit you to purchase and thus use the Services which may be purchased in physical or electronic form;
My Vectone means the online facility available on our website where you can check your Account including call history, cost of calls, duration of calls, payments and other personal details;
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port to us;
Payment Information means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
Promotional Terms and Conditions means the additional terms and conditions that relate to any promotional offers that we offer from time to time and as set out in Clause 24;
Roaming means making and receiving calls and SMS whilst abroad via a local network operator; this is an Additional Service therefore Additional Charges will apply;
Services mean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM; My Vectone and collectively any online facilities, tools, services or information that Vectone Mobile makes available through the Website either now or in the future;
SIM Card a subscriber identity module (SIM) stores data for GSM mobile users such as numbers, personal security keys and stored messages;
Standard Tariff is the tariff that is charged after First Top-Up of the SIM Card in Starter Pack;
Starter Packmeans a SIM Card and information that you have purchase either online or from a retail outlet. The SIM Card Starter Pack you choose to purchase may or may not have preloaded Credit on it;
Starter PackTariff means tariff rates which is charged on a Starter Pack until after First Top-Up is credited to the SIM Card thereafter the Standard Tariff will apply on the entire remaining Credit;
System meansany online communications infrastructure that Vectone Mobile makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
Top-Upmeans when you add Credit to your SIM Card by purchasing through Multifunctional Vouchers, Electronic Voucher or on-line facility;
User/Users means any third party that accesses the Website and is not employed by Vectone Mobile and acting in the course of their employment;
Vectone Mobilemeans Vectone Mobile Limited, a company registered in England and Wales under company number 04553934 registered office address 54 Marsh Wall, London E14 9TP;
Vectone MobileSIM means a SIM Card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
Virusis a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects;
Websitemeans the website that you are currently using (www.vectonemoblie.co.uk) and any sub-domains of this site (domain.www.vectonemobile.co.uk/account-login.aspx) unless expressly excluded by their own terms and conditions;
We, Us and Ourmeans Vectone Mobile;
You and Yourmeans the Customer;
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. This Agreement
(a) This Agreement is formed once we accept your request for Services. You therefore are deemed to accept these terms and conditions when you use your Vectone Mobile SIM Card to access the Network.
(b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will activate it as soon as possible after the Agreement is formed.
(d) You agree that by using the Services or registering a Multifunctional Top-up Voucher against your Account you agree to be bound by these terms and conditions and to pay the Charges.
4. Vectone Mobile SIM
(a) We own the SIM Card and you can only use the SIM Card to use the Services.
(b) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
(c) If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to Customer Services Team as soon as possible. We reserve the right to carry out validation checks at any time and without consent. We may charge you for a replacement Vectone Mobile SIM.
(a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
(c) We will use reasonable efforts to maintain content but it may be incomplete, inaccurate or out of date and is provided to you on an “as is basis”.
(d) We will not be liable to you or any other party for any action you take in reliance upon the accuracy, completeness or continuous supply of content.
(e) Vectone mobile reserves the right to withdraw or suspend the services or to disconnect you without prior notice and with immediate effect if we suspect that offer is being used for illegal or improper purposes or any other reason Vectone reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate (for instance in case of abusive, unusual or fraudulent usage).
6. Using Services Abroad
(a) We use reasonable efforts to make commercial arrangements to enable access to networks in foreign countries so the Services can be used whilst abroad (Roaming) but we cannot and do not guarantee the quality and coverage of foreign networks.
(b) Pursuant to clause 6 (a), Roaming is not available in all Countries you must therefore contact Customer Services before you travel abroad to confirm that Roaming will be available.
(c) Roaming is an Additional Service and Additional Charges apply. You can visit our website
to check the Additional Charges or alternatively contact Customer Service Team who will be able to provide you with the information on Additional Charges.
(d) You may need to change the settings on your hand set (mobile phone) in order to be able to use the Services abroad (Additional Charges apply).
(e) You should check that you have enough Credit on your Account before you travel abroad. Depending upon which foreign countries you are travelling to, there may not be the facility or Service for you to be able to Top-Up your credit.
(f) Pursuant to Clause 6 (a) – (e) it is your responsibility to contact Customer Services Team and check before you travel abroad that:
i. Roaming is available at your destination(s);
ii. Your handset is set at the correct settings for Roaming;
iii. You know the Charges for Roaming and Additional Charges; and
iv. You have enough Credit on your Account to be able to use the Services
(g) Using data while roaming
i. Customer will receive notification on your monthly data limit.
ii. Customer will be automatically limited for £36.39 (€50).
iii. Customers will be notified at 80% and 100% of their monthly data limit.
iv. Once customer reaches 100% of data limit, data usage will be blocked.
v. Data usage will also be notified at the next charging point when you are in UK and Europe and for rest of the world it’s when midnight in the UK.
Unblocking and blocking the data usage.
i. Text UNBLOCK to 345 or call 322 from Vectone for free.
i. Text BLOCK to 345 or call 322 from Vectone for free.
7. Charges and Payment
(a) To be able to use the Services you must ensure that you have sufficient Credit. In particular you will not be able to use a Service where you have no Credit or where the amount of Credit is less than the minimum charge for that Service.
(b) As Charges are incurred they will be deducted from the Credit of your Account. Charges incurred simultaneously are deducted simultaneously. In the event that the Credit is insufficient to meet all Charges due those contracted for earlier will receive preference thus Charges for Additional Services shall be applied in the order in which those Additional Services were ordered by you and shall be applied after Charges due for the Basic Services.
(c) The Charges are available on our website at
www.vectonemobile.co.uk and can be obtained from our Customer Services Team.
(d) You must pay for the Services in advance and do this by purchasing Multifunctional Top-up Vouchers. Once you register a Multifunctional Top-up Voucher it, and its Credit, is recorded against your Account and Charges applied to your Account are deducted from the Credit attached to that Multifunctional Top-up Voucher.
(e) Where you have more than one Multifunctional Top-up Voucher recorded against your Account the Charges will be deducted from the available Credit on the earliest activated Multifunctional Top-up Voucher first.
(f) Multifunctional Top-up Vouchers are not redeemable for cash and will expire if you do not use all the related Credit within the period or before the deadline stated on or with the Multifunctional Top-up Voucher itself.
(g) Voicemail retrieval is available and is charged at 10p per voicemail.
(i) Call forwarding in UK is charged at 7p/min to Landlines and 19p/min to Mobiles. For other destinations rates vary.
(j) Calls to customer service will be charged 10p per call.
(k) The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile Limited (registered in the United Kingdom under number 4553934, registered office at 54 Marsh Wall, London E14 9TP, The United Kingdom)
(l) The PayPal payments are processed by the Vectone Group company Vectone Network Limited (registered in the United Kingdom under number 8693390, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile Limited (registered in the United Kingdom under number 4553934, registered office at 54 Marsh Wall, London E14 9TP, The United Kingdom)
(m) Customers who are using PayPal to top up their account will not be able to use the Call Credit Transfer service. This restriction is not applicable to other means of payment.
(l) Security of your personal information : Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
8. Paysafecard Payment
(i) For cross country top up charges, we advise our customers to visit paysafecard’s T&Cs to know more about the exchange rate fees. To find out the applicable exchange rate, please visit https://www.paysafecard.com/currency-calculator.
9. Use of Services and your obligations
(a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
(i) For anything unlawful, immoral or improper;
(ii) To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
(iii) With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
(iv) To supply goods or services to any third party;
(v) To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
(vi) To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
(vii) To gain access and use content in a way that infringes the rights of others;
(viii) To use other than in accordance with any connected networks policies for acceptable use, and (if appropriate) any relevant internet standards;
(ix) To operate, whether directly or through a third party, any device to route or re-route voice, data or other Services on, from or to the Network without our express prior written consent;
(x) To sell or attempt to sell or otherwise provide commercial services using Our Network to any third party without Our express prior written consent;
(xi) To transmit a Virus; and
(xii) For the purposes of providing telephony and/or other services to third parties which rely on the Services.
(b) You agree TO:
(i) Give us any information we reasonably request;
(ii) Follow our reasonable instructions;
(iii) Comply with the instructions and demands of other networks where you are Roaming;
(iv) To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have on record is effective; and
(v) To tell us of any claim as soon as possible.
(c) Any failure to comply with any of the terms of this clause 8, as well as any abusive, unusual, fraud or commercial behaviour usage, is a breach of this Agreement that entitles us to block your usage or terminate this Agreement without prior notice and with immediate effect. If we terminate this Agreement for this reason, your SIM Card will be deactivated. If the SIM Card is deactivated, your Number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account.
10. Cancellations / Returns of Goods
(a) Where you order Goods from us and we have confirmed acceptance of your order the following terms apply:
i. If the Goods are defective, you must inform us within 14 days. If you fail to do so, you are deemed to have accepted the Goods.
ii. Where a claim of defect or damage Where a claim of defect or damage is made we shall deactivate the Goods. If on inspection / investigation we find the goods to be defective, you shall be entitled to provision of replacement Goods of the same type and denomination.
iii. In addition to the rights set out herein, you may have statutory rights under the Consumer Contracts Regulations 2013 as follows:
(b) Consumer Contracts Regulations 2013 in the United Kingdom, as a UK resident, you have the right to cancel the Contract until the end of the 14th day after the date on which a contract for purchase is entered between you and us.
(c) Where you use the Goods for Services before your right to cancel expires, you lose the right to cancel the Contract.
(d) Where you choose not to use the Goods or use the Services until after the end of your right to cancel we will not provide the goods or use of the Services until after your right to cancel expires.
(e) Where you have the right to cancel and want to cancel the Contract you must write to our Customer Services Team at Vectone Mobile 54 Marsh Wall, London E14 9TP ensuring that your letter reaches us before the expiry of your right to cancel.
(f) Where you have the right to cancel and we receive your notice to cancel within the specified notice period, we agree to return any payment made by you within 30 days of the date on which we receive your notice.
11. Suspension of the Services
(a) We may suspend or cease the Services or disconnect the Vectone Mobile SIM without any warning where:
i. You are in breach of one or more of the terms and conditions of this Agreement or any other agreement with us or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or puts the Network at risk.
(b) Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 10. (a)(i), 10.(a)(iii) or 10.(a)(iv).
(d) Our right to suspend the Services under this Clause 10 does not affect any other rights we have to suspend or terminate this Agreement.
(a) We can cancel this agreement immediately if any of the following occur:
i. Where you do not use the Services at least once every 120 days your Vectone Mobile SIM will be disconnected from the Network, this Agreement will be terminated, any Multifunctional Top-up Voucher recorded on your Account that has not expired will be forfeited and you will lose your Number;
ii. If any call credit is not used within 90 days, (including any credit that has been allocated to you by a Vectone administrator) Vectone will place your My Vectone Account on inactive status and you will not be entitled to a refund of any remaining credit stored thereto.
iii. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not done so within 7 days of us asking you to;
iv. We suspend it in accordance with the terms and conditions set out in Clause 9;
v. You become insolvent or are made bankrupt; or
vi. We are no longer allowed to operate the Network or provide you with the Services;
13. Customer Services
(a) You can contact the Customer Services Team by using the following methods:
i. Writing to: Customer Services Team, Vectone Mobile 54 Marsh Wall, London E14 9TP;
ii. Phone us: Contact our Customer Services Team on 322 (Free from Vectone Mobile) or alternatively call 020 7179 0134 from any other mobile or landline (cost may vary depending on the phone providers);
iii. Online: Visit our website
www.vectonemobile.co.uk click on “contact us” and fill in the online request form. A member of the Customer Services team will usually get back to you within 1 working day of receipt.
(b) Our Customer Service Team is available from Monday to Sunday from 8:00am to 8:00pm.
(a)All written notices to us should be sent to:
54 Marsh Wall
London E14 9TP
15. Intellectual Property
(a) All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Vectone Mobile, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
(b) Subject to Clause 16 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Vectone Mobile.
16. Third Party Intellectual Property
(a) Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
(b) Subject to Clause 16 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
17. Fair Use of Intellectual Property
(a) Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply
18. Links to Other Websites
(a) This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Vectone Mobile or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
19.Use of Communications Facilities
(a) When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
i. You must not use obscene or vulgar language;
ii. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
iii. You must not submit Content that is intended to promote or incite violence;
iv. It is advised that submissions are made using the Vectone Mobile language(s) as we may be unable to respond to enquiries submitted in any other languages;
v. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
vi. You must not impersonate other people, particularly employees and representatives of Vectone Mobile or our affiliates; and
vii. You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
(b) You acknowledge that Vectone Mobile reserves the right to monitor any and all communications made to us or using our System.
(c) You acknowledge that Vectone Mobile may retain copies of any and all communications made to us or using our System.
(d) You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
(a) In order to purchase Goods and Services on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
i. All information you submit is accurate and truthful;
ii. You have permission to submit Payment Information where permission may be required; and
iii. You will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
(b) It is recommended that you do not share your Account details. Vectone Mobile accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
(c) If you have reason to believe that your Account details have been obtained by another without consent, you should contact Vectone Mobile immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Vectone Mobile accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
(a) Vectone Mobile makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
(b) No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
(c) No part of this Website is intended to constitute a contractual offer capable of acceptance.
(d) Whilst Vectone Mobile uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
22. Limitation of Liability
(a) We are only liable to you as set out in this Agreement. We have no other duty or liability to you;
(b) Nothing in this Agreement removes or limits for personal injury or death caused by something we have done or have failed to do;
(c) Except as set out in clause 21.(a) and 21.(b), our entire liability to you for something we or anyone who works for us does or does not do will be limited to £3,000 for one incident or a maximum of £6,000 for a number of incidents within any 12 month period;
(d) We are not liable to you where we cannot fulfil our obligations under this Agreement as a result of something beyond our reasonable control and expectations;
(e) We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network;
(f) Where you lose the Vectone Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not in your possession but before you tell us that it has been lost or stolen. This includes, but is not limited to cases where your Vectone Mobile SIM is cloned;
(g) If you did not enter this Agreement as a consumer, we are not liable to you in any way for any loss of income; business; anticipated savings or profits; any loss of property or loss of use of property; or for any loss or damage that was not reasonably foreseeable at the time you entered this Agreement;
(h) If you entered this Agreement as a consumer, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonably foreseeable at the time you entered this Agreement;
(i) If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not except for content that we make available to you directly;
(j) You must tell us about any claim as soon as reasonably possible;
(k) This Clause 21 survives the termination of this Agreement.
23. Third parties
(a) Nothing in these Terms and Conditions shall confer any rights upon any third party under the Contracts (Rights of Third Parties) Act 1999. The agreement created by these Terms and Conditions is between you and Vectone Mobile;
(b) Notwithstanding the foregoing you may be capable of contracting with one or more third party when you use the Services. Where you contract with a third party whilst using the Services you confirm and understand that we are not a party to that Agreement even where payments due to that third party are deducted from Multifunctional Top-up Vouchers recorded against your Account.
(a) We may make reasonable amendments to the Agreement on giving you at least one months’ notice;
(b) If an amendment to the Basic Services has, or is likely to cause, a material detriment to the Service and is not as a result of a requirement by any regulatory authority or for legal reasons, we will give you notice and unless you terminate this Agreement by giving us notice in writing during that period the amendments will apply once that notice period has run out;
(c) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why;
(d) Amendments will also be published on the website
www.vectonemobile.co.uk and you agree that the publishing of these notices has the same effect as us giving you written notice by post
(a) You may not transfer any rights or responsibilities under this Agreement without our expressed written consent;
(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services;
(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach;
(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination;
(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance;
(f) This Agreement is governed by the Laws of England and Wales and any dispute arising out of this Agreement is subject to the jurisdiction of the Courts of England and Wales;
(g) Notwithstanding the above you may be able to refer a dispute arising out of this Agreement for alternative dispute resolution pursuant to our Complaints Procedure which can be requested from our Customer Services Team and also found on our website.
26. Promotional Terms and Conditions
Vectone Mobile retains the right to cancel or modify these Promotional Terms and Conditions at any time. All promotions only apply after the first Top-Up. Calls made to CDMA devices will be treated as calls to a mobile phone. All calls to customer services are recorded for monitoring and training purposes.
Starter Pack Tariff is charged which is different from the Standard Tariffs. Starter Pack Tariff will be charged until Vectone Mobile customers makes a First Top-Up of Credit after purchasing a Starter Pack, thereafter Standard Tariffs will automatically apply. Any preloaded Credit that remains on the Starter Pack after First Top-Up of Credit will be charged to the Standard Tariff. Terms and conditions are applicable and may be varied.
Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch from PAY AS YOU GO to PAY MONTHLY will lose the benefit of any outstanding Credit, offer and/or bundle registered on their Account and will need to pay the full price of their PAY MONTHLY subscription, regardless of the amount of outstanding Credit on their Account at the time they decide to switch.
• Promotional credit received on Purchase of new SIM, Joining Bonus or Referral Bonus cannot be used for SMART rates or purchase of new bundles.
• SIM with Credit: Credit received along with SIM is charged at starter Tariff.
• Referral and Joining Bonus: Promotional Credit received through referral and Joining will be charged at Standard Tariff.
• Bundle Promotional Units: Post Bundle units, the usage is charged at standard Tariff.
• Extra Credit received on Top up is charged at standard Tariff.
Vectone Mobile/Vectone Mobile PLUS:
This offer is only for UK Vectone Mobile customers and is not available for Vectone Mobile PLUS customers.125 MB internet add-on is valid for 24 hours from date of purchase, 250 MB internet add-on is valid for 7 days from date of purchase, unlimited internet add-on and unlimited text add-on valid for 30 days from date of purchase. Standard Tariffs apply to any usage outside the internet allowance. You can subscribe to only one internet add-on per month. Once your subscription is expired you can renew the subscription by sending a free text stating 'REG' followed by the applicable bundle code to 345 Add-ons are not valid for roaming use. Terms and conditions are applicable and may be varied.
UK Pocket Saver:
This offer is only for UK PAYG Vectone Mobile customers. All pocket units must be used within 30 days of purchase. After 30 days any remaining units will be unusable. Your subscription will expire after 30 days. Pockets will be auto renewed once the validity expires. If you exceed the allowance available, all further usage will be charged at Standard Tariffs. The pocket units cannot be used whilst roaming and for calls to number translation services, premium rate numbers and personal numbers. Rates published are based on full usage of the allowance of units during the validity period. Terms and conditions are applicable and may be varied.
Limited to one Landline-On-The-Go Number per Vectone Mobile number. The date after one calendar month from the activation date is referred to as the Anniversary Date. Your Landline-On-The-Go Number will be automatically renewed every month on the Anniversary Date. If you have insufficient credit in your main balance on the Anniversary Date, your Landline-On-The-Go Number will be re-activated as soon as sufficient credit is available. The Anniversary Date will then be amended to one calendar month after the re-activation date
Each Vectone Mobile top-up entitles you to calls at 1 pence per minute to selected destinations as set out on the website. Unless otherwise stated, calls are to landlines only. 1 pence minutes cannot be used for calls to special numbers or whilst roaming. Offer not available on Vectone Mobile Plus.
We shall not make payment of Bonus which results from repeat transactions from the same individuals and/or fraudulent transactions. Bonus is subject to purchase of Qualifying Top-Ups from genuine individual customers only, and purchases made on credit/debit cards which have previously been used shall not be a Qualifying Top-Up.
Country Saver for Sri Lanka:
1000 minutes to any single mobile number in a month. Calls can be made to any Etisalat, Hutch, Mobitel, Airtel or LankaBell mobile number in Sri Lanka. The 1500 minutes can be shared between other domestic Vectone numbers subject to a monthly charge of £5 for each additional number. Calls can be shared by up to a total of three domestic Vectone mobile numbers (except where designated number is on the Etisalat network). Calls to Etisalat numbers must be to a prepay account with not less than LKR500 credit. Other numbers including premium rate and non-geographic numbers are excluded. Any minutes not used within one month from the date of registration or renewal will expire. Subscription will be renewed automatically as long as there are enough funds in your Vectone Account. Charges for additional numbers will be taken on the date of addition and then on automatic renewal of the main account. Minutes used in excess of the allowance will be charged at our Standard Tariffs that can be viewed on our website. Activation may take up to three working days. You can have more than one Country Saver account or change the number included in your subscription. Payment for renewal will be made two days prior to the renewal date. Any change will take effect in the subsequent automatic renewal. Unsubscribe by giving one week notice by calling Vectone Customer Services. Please call Vectone Customer Services for any doubt as to the terms of this offer. Vectone reserves the right to terminate or change this offer and terms and conditions at any time.
This offer is only for UK Vectone Mobile customers. You can only make Landline and Mobile calls to any UK network. Vectone Mobile UK Plan are offered in £1, £3.5, £5, £10 & £20 plans (plan prices may change from time to time subject to promotional offers). Pocket allowances are valid for 30 days from activation or renewal. Subscription will be renewed automatically upon the expiry of the 30-day validity period, as long as there are enough funds in your Vectone Account. To cancel subscription, send a free text stating 'Stop' followed by the applicable bundle code to 345. Pocket allowance cannot be used whilst roaming and for making calls or send texts to number translation services, premium rate numbers, 0870 numbers and other special numbers, Fair usage policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per day. Once your usage reaches this amount, your SMS feature will get blocked and you will need to contact our Customer Service Team to justify your usage and get it unblocked. Voice mail retrieval is charged at 10p/voicemail. Any unused allowance will expire after 30 days from the date of purchase. A customer may only buy one Pocket at any time. Calls to Isle of Man, Bailiwick of Guernsey and Bailiwick of Jersey will be charged at standard rates and are not included in UK Pocket Savers. This offer may be withdrawn at any time in full or in part at the absolute discretion of Vectone Mobile UK Ltd. Usage in excess of your allowance will be charged at Standard Tariffs. Vectone reserves the right to terminate or change this offer and terms and conditions at any time.
Discounted International rates for UK Plan customers:
UK Plan is valid for calls from the UK to standard international landline and mobile numbers only and for customers with the UK & International Savers (plan prices may change from time to time subject to promotional offers). Note that promotional credit (credit which Vectone mobile has given to customers for free) cannot be used for the offer. The offer is for non-commercial, private, personal use only –Vectone mobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. Fair usage policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject to a fair use policy of 100 SMS per day. Once your usage reaches this amount, your SMS feature will get blocked and you will need to contact our Customer Service Team to justify your usage and get it unblocked. Vectone mobile reserves the right to replace or amend the offer or change rates or these Terms & Conditions or to withdraw the offer at any time on reasonable notice.
International Pocket Saver:
Calls in excess minutes a month will be charged at Standard Tariffs. Your subscription will expire after 30 days. After 30 days any remaining minutes will be unusable. To renew the subscription, send a free text stating 'REG' followed by the applicable bundle code to 345. Minutes cannot be used whilst roaming and for calls to number translation services or premium/special rate numbers. We reserve the right to cancel this offer at anytime. If the offer is cancelled during your subscription any unused minutes will be refunded to you in the form of credit. Terms and conditions are applicable and may be varied
i. Vectone existing and new Customers on Pay As You Go (PAYG) can opt in to Vectone Smart Rate which is cheaper than our Standard Rate. To get the Smart Rate you must opt in every month by sending a SMS to number 345 texting "smart".
ii. The Smart Rate is valid from 1st of each month to the last day of that month provided that you have sent your SMS. The Smart Rate will only commence after you have sent your SMS to 345 and not before and will expire on the last day of the month. You must therefore send "smart" by SMS to 345 every month to get the Smart Rate. If you send your SMS on the 5th of the month Smart Rate will apply from the time and date SMS received until the last day of the month. If you do not opt in each month then Standard Rates will apply.
iii. Cannot be used in conjunction with any other Vectone Promotional offer which applies other discount rates.
iv. Customers must have done at least one top-up to opt-in for the smart rates.
v. The offer is not to be used for commercial purposes, for conferencing or if it is not being used in a handset or if it is being used for tethering. If Vectone suspects mis-use Vectone reserves the right to withdraw, suspend the offer and/or disconnect you.
vi. Vectone reserves the right to terminate, withdraw or change this offer, rates and the terms and conditions at any time and with reasonable notice.
vii. The terms and conditions of this offer are in addition to Vectone general terms and conditions and any other offer subscribed to.
viii. Customers must have done at least one top-up during the month to opt-in for the smart rates. To opt in to our Smart Rates simply text SMART to 345 every calendar month with a minimum top up.
Smart rates are applicable only for customers who joined us on or after 01.03.2015
Any customer requesting his/her PAC code will receive it within two hours through text message, except in the following situations:
i. The number does not belong to any of our customers;
ii. The account for the number has been terminated (because it has not been used for more than 6 months or for any other reason);
iii. The account holder has died;
iv. A PAC code has already been issued for this number and is still valid;
v. The customer has not adequately proved that he/she is the legitimate account holder.
vi. Porting will be allowed and Customers will receive their PAC Code only if they have topped up at least once and used the services