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Vectone App - FAQs

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

All Vectone Mobile customers (both Pay as you go and Pay Monthly) can use Vectone App. You will need your mobile phone to hand in order to activate Vectone App, as an activation code will be sent to your phone. If you are already registered on My Vectone, you can log in using the same password.

Yes. If you do not have a My Vectone log in, then you will need to click on Sign up when you start your Vectone App. If you already have a My Vectone log in, then you can log in straight away. However when you use your App for the first time, we will send you a verification code for your security.

The Vectone App is free to download and install. Calls and texts you make through Vectone App either cost the same as or less then they normally would on your mobile and use the same credit balance as your mobile, so you don’t need to top up separately. You will need a WiFi connection to use Vecone App for making or receiving calls

Emergency calls are not supported on Vectone App.

Yes, you can have it open and running on up to five devices at once (but you can install it on as many devices as you like). Remember, you can only make and receive calls, send texts and get voicemail if you're logged in on that device.

No. You can call any phone number, except premium rate ones. To call premium rate numbers or shortcodes, you'll need to use your phone as normal.

You can download the App from the App Store or Google Play, or click here to download the application for PC. The App runs on iPhone and iPod Touch (with iOS 5.0 or higher), Android phones (with Ice Cream Sandwich 4.0.3 or higher) and PCs with Windows XP, Windows 7 and Windows 8.

Vectone App is a new service and we’re working to support as many devices as possible.
Vectone App has been tested and works on the following devices:
Android, Samsung Galaxy S4, Samsung Galaxy S3, Samsung Galaxy S2 and Apple iOS Devices.

If you're on WiFi only, it's FREE. But if you leave mobile data enabled while you're abroad, it'll keep syncing in the background over the mobile network and you'll have to pay the roaming charges for using data abroad, which can be very expensive. So before you leave, check your settings to make sure data roaming is switched off.

On an iPhone, you can share your contacts using iCloud. On Android, you can access your contacts across different devices using Gmail.

To make and receive calls on Vectone App you must be connected using WiFi. If you are using 3G/ Mobile Data, then you can view your account details and send texts however calls will not work.