FAQ

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

How do I get my PAC number? I lost my SIM card. Can I move my old number to a new SIM? How to send MMS? Why did my online transaction fail? What is 'Verified by Visa' and 'Mastercard SecureCode'? How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'? What is mobile internet, how do I configure my mobile internet? Why is my phone showing “Orange” as my network? I have lost the signal/network coverage, what shall I do?

Please refer to our Terms & Conditions for more information.

To get internet on your mobile you need to activate the Data Service.
You can enable this in three ways:

Enter your Vectone mobile number in the box on the right and click Submit. e.g. 075726xxxxx

Open the text message we will send you and enter this PIN code: 1234.

Follow the on-screen instructions and if your phone asks you to save the new setting, select YES or OK.

Enter your
Vectone mobile number


Got an iPhone OS or Android OS?
iPhone OS or Android users will need to set their Data APN manually.
It is very easy. All you need to do is change your Access Point Name (APN) to webuk.mundio.com in your network/ Data configuration settings.
Click here to see instructions to enable Data manually for iPhone OS or Android.

Important Note:
Data should work automatically with all other OS handsets as soon as you enable it. If you still have issues getting it to work, we advise setting the Access Point Name (APN) to webuk.mundio.com in your handset, then turning the Internet connection off and on again.

Just text the word Internet to 3311.

Open the text message we will then send you and enter this PIN code: 1234.

Follow the on-screen instructions and if your phone asks you to save the new setting, select YES or OK.

Got an iPhone OS or Android OS?
iPhone OS or Android users will need to set their Data APN manually.
It is very easy. All you need to do is change your Access Point Name (APN) to webuk.mundio.com in your network/ Data configuration settings.
Click here to see instructions to enable Data manually for iPhone OS or Android.

Important Note:
Data should work automatically with all other OS handsets as soon as you enable it. If you still have issues getting it to work, we advise setting the Access Point Name (APN) to webuk.mundio.com in your handset, then turning the Internet connection off and on again.

You can also enable your Data by calling our Customer Services team on: 322 or 020 7179 0134 and they will be happy to guide you through the process.

Data is charged at our standard low rate of 9p/MB. A minimum balance of 50p is required to use Data.

To save more, Use our data pocket saver.