Call your mobile network’s customer service and ask for a Porting Authorization Code. It's also known as a PAC number, which is a bit easier to remember. Your existing network has to give you this. (It’s the law.)

Once you receive the PAC send a text to 07574212555 from your existing mobile number, using the existing SIM from your current network. This text should show:

<PAC code> space <Vectone number that you have been given in your welcome pack>.

We will then transfer your existing number.

For example, if you want to switch your Vodafone number 07771234567 to Vectone Mobile 07511122222:

You first get your PAC code VOD123 from Vodafone Customer Service (191). Then, you send a text to 07574212555 from your Vodafone number (07771234567). The text in this case would read:

VOD123 07511122222.

We will text you back, confirming that your number will be transferred to Vectone within one working day. During the one-day transfer period, just continue to use your number with your existing network. As soon as your number transfers to us, we will send you a text to let you know.

For any further assistance please call our customer service free on 322 from your Vectone Mobile or on 020 7179 0134 from any other phone (call charges to this number will vary on your provider).

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