The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.
1. Are there any
roaming charges if I go abroad?
Outgoing calls will be charged at set rates dependent on the country and network
the call is made from and to.
2. What does Roaming
cost?
To find out your call rate to any destination while you’re roaming outside of the
UK simply key in *108* followed by the recipient’s number followed by the #
key, and press the call button. The per-minute call rate from your current location
will automatically display on your mobile screen.
3. How do I sign
up for Roaming?
This is done automatically for you when you use a Vectone Mobile SIM. It’s not a
service that is available to customers of other networks.
4. Do I need to
dial an access number when calling abroad?
No – simply dial direct. The call savings you make will be handled when Vectone
Mobile routes the call to your destination.
5. How to use
Vectone roaming services when you are abroad?
1. Switch on your mobile phone.
2. Locate the menu "Vectone Services" and click on "Select roaming mode". Please note that the appearance of this menu may differ from handset to handset (e.g. the menu "Vectone services" can be seen in the "SIM Toolkit", but some older handsets have "Vectone Service" in the main menu).
3. Once you have selected "Roaming", you have two further options: Automatic or Manual. We recommend you select Manual.
4. In "select location" select "Overseas" and exit the menu. You can now enjoy the Vectone roaming signal. The service will appear within 20-40 seconds. Once you have got the signal you can use the roaming services.
Note: If you want to use Vectone when you return to the UK (after you have used our roaming services abroad), you have to go through the above procedure and reselect “In the UK” from the menu “Select Location”. You will receive a signal within 20 – 40 seconds.
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6. What is the
difference between Regular Roaming and Smart Roaming?
Simply using you phone for calls and texts while travelling abroad like you do when
in UK (your home country) is Regular Roaming. Smart roaming is a new innovative
feature from Vectone which you can use to make outgoing calls while travelling abroad
by sending us a special request by dialing a code on your phone (USSD Message).
To see how smart roaming works please visit the smart roaming section.
7. What are the
advantages of using Smart Roaming over Regular Roaming?
Smart roaming has two main advantages:
• It is much cheaper to make outgoing calls using smart roaming, compared
to regular roaming. Compare the rates and decide for yourself
• Smart roaming is available in all destinations. Even in the countries
were you cannot make outgoing calls while on roaming.
8. Where can I
use Smart Roaming?
You can use smart roaming almost anywhere in the world. All you need to make sure
is that your mobile phone is properly configured for roaming and you are connected
to a local mobile network.
9. Do I need to
set up my phone every time I travel?
Yes. It’s better to make sure you have correct settings on your phone when you are
travelling abroad.
10. Are the phone
settings same for Regular Roaming and Smart Roaming?
Yes.
Please refer to our Terms & conditions for more information.
