Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile
How To Get Started

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

1. How can I get a Vectone Mobile SIM? 2. How can I contact customer care? 3. I have forgotten my PUK / PIN code. 4. Can I keep my existing mobile number, if I choose to join Vectone? 5. How many days will it take to transfer my existing mobile number to my new Vectone SIM? 6. How do I get my PAC number? 7. I lost my SIM card. Can I move my old number to a new SIM? 8. I have forgotten my log in details for My Vectone – how can I get a reminder? 9. What happens once I choose the bundle I want?

Please refer to our Terms & Conditions for more information.