The following is a list of frequently asked questions about the Vectone Mobile Pay As You Go service. If you have a question that is not answered here, our Customer Services team are happy to help.
1. How can I get
a Vectone mobile SIM?
To benefit from the savings Vectone Mobile offers, you need a Vectone Mobile SIM
card. You can get a Vectone Mobile SIM card by ordering a starter pack
here or from the many shops showing the Vectone Mobile signage. The starter
pack is free, but you will need to
top-up to start making calls.
2. How can I contact
customer care?
Click here.
3. I have forgotten
my PUK / PIN code.
Your PUK code is displayed on the SIM Card holder that came in your starter pack.
Please retain it for safe keeping. Alternatively you can call our customer service
team and they will be glad to assist you.
4. Can I keep
my existing mobile number, if I chose to join Vectone?
You can keep your current mobile number and use it with your new Vectone
Mobile SIM. Please Text your "PAC code" and "Vectone number that we will transfer
your existing number" to 07574212555. <PAC code> space <Vectone
Mobile Number>. Click here to know
more.
5. How many days
will it take to transfer my existing mobile number to my new Vectone SIM?
This process will take 1 working day from receival of your PAC. When your
number transfer has been completed you will receive a confirmation Text from
us.
6. How do I get my PAC number?
To get your PAC Code please Call your operator's Customer Service Number and ask them to provide you a PAC Code.
Click here to find out more about how to keep your number.
7. I lost my SIM
card. Can I move my old number to a new SIM?
Call customer service and arrange for your old number to be moved to a new
SIM card. You may be asked security questions in order to verify that
you are the account holder. Please be advised that it costs £1 to do a SIM swap.
The amount will be deducted from your balance.
8. I have forgotten
my login details for My Vectone – how can I get a reminder?
Don’t worry. We can send you a reminder – simply provide us with your Vectone
Mobile number and the email address you used when registering in the
password reminder page.
9. How it Works?
Select your desired bundle and text the bundle registration code to 345. Pay as
you go bundles are charged from your Vectone account balance. So please make sure,
you’ve got enough credit for the bundle you have chosen. A customer can only subscribe
to any one bundle in the given calendar month.
Please refer to our Terms & conditions for more information.
