These words have the following meanings:
Account means the airtime account that we use to record your Multifunctional Top-up
Vouchers and Charges;
Additional Services are services that we offer to supply which are added to the
Services when you request them, or where we do not require you to request them when
you use them. The Charges and terms and conditions for Additional Services are available
online and from our customer services team;
Agreement means these terms and conditions;
Basic Services means the services we supply to you other than Additional Services
including but not limited to call and messaging services that we provide using the
Charges are the charges applicable for the Service including, but not limited to,
usage and service charges and the charges applicable for any Additional Services
that you order from us or use;
Contract means the contract between you and us for the sale and purchase of Goods
incorporating these terms and conditions;
Credit means credit recorded against a Multifunctional Top-up Voucher.
Equipment is any equipment you use to access the Services where that equipment is
approved for use on the Network by us;
Goods means the goods you agree to purchase from us, including but not limited to
Multifunctional Top-up Vouchers, which goods give access to the Services;
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port
Personal Information means information we hold about you that you provide to us
or which we collect whilst providing the Service to you and includes but is not
limited to personal data and traffic data;
SIM card a subscriber identity module (SIM) stores data for GSM mobile users such
as numbers, personal security keys and stored messages.
Services mean the Basic Services and any Additional Services that we provide to
you which you access using a Vectone Mobile SIM.
Multifunctional Top-up Voucher is a payment mechanism that
we permit you to purchase and thus use the Services which may be purchased in physical
or electronic form;
Vectone Mobile, we, our and us means Mundio Mobile
Limited, a company registered in England and Wales under company number 04553934
trading as Vectone Mobile.
Vectone Mobile SIM means a SIM card provided to you by us that remains our property
and which when used with the Equipment grants you access to the Services;
Virus is a computer program that can corrupt, damage or destroy a computer system
of its data without the permission and/or knowledge of the user of the system it
(a) This Agreement is formed once we accept a request for
Services from you.
(b) Once the Agreement is formed, we will open an Account
for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will
activate it as soon as possible after the Agreement is formed.
(d) You agree that by using the Services or registering
a Multifunctional Top-up Voucher against your Account you agree to be bound by these
terms and conditions and to pay the Charges.
3. Vectone Mobile SIM
(a) You agree to take all reasonable steps to prevent damage
to or loss or abuse of the Vectone Mobile SIM.
(b) If your Vectone Mobile SIM is lost, stolen or damaged
such that it no longer allows you to access the Services you must report it to customer
services as soon as possible. We may charge you for a replacement Vectone Mobile
(a) We aim to enable you to always use the Services. Unfortunately
these may be affected by matters beyond our control, including but not limited to
the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods
of unavailability and to try and resolve any problems within our control as soon
(c) We use reasonable efforts to make commercial arrangements
to enable access to networks in foreign countries so the Services can be used whilst
abroad (Roaming) but we cannot and do not guarantee the quality and coverage of
foreign networks. Roaming is an Additional Service and additional Charges apply.
5. Charges and Payment
(a) To be able to use the Services you must ensure that
you have sufficient Credit. In particular you will not be able to use a Service
where you have no Credit or where the amount of Credit is less than the minimum
charge for that Service.
(b) As Charges are incurred they will be deducted from the
Credit. Charges incurred simultaneously are deducted simultaneously. In the event
that the Credit is insufficient to meet all Charges due those contracted for earlier
will receive preference thus Charges for Additional Services shall be applied in
the order in which those Additional Services were ordered by you and shall be applied
after Charges due for the Basic Services.
(c) The Charges are available online at www.vectonemobile.co.uk
and from our customer services department.
(d) You must pay for the Services in advance and do this
by purchasing Multifunctional Top-up Vouchers. Once you register a Multifunctional
Top-up Voucher it, and its Credit, is recorded against your Account and Charges
applied to your Account are deducted from the Credit attached to that Multifunctional
(e) Where you have more than one Multifunctional Top-up
Voucher recorded against your Account the Charges will be deducted from the available
Credit on the earliest activated Multifunctional Top-up Voucher first.
(f) Multifunctional Top-up Vouchers are not redeemable
for cash and will expire if you do not use all the related Credit within the period
or before the deadline stated on or with the Multifunctional Top-up Voucher itself.
6. Use of Services and
(a) You agree NOT to use the Services and
NOT to permit any third party to use the Services:
i. for anything unlawful, immoral
ii. to make offensive or nuisance communications
in whatever form, or to make or receive reverse charge calls;
iii. with equipment that is not approved for use with
the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. to supply goods or services to any third party;
v. to send, receive, upload, download or otherwise
facilitate any material which is offensive, indecent, defamatory, of a menacing
nature, a nuisance, a breach of privacy, an infringement of copyright or any other
intellectual property right or otherwise unlawful;
vi. to gain access to the services of any third party
voice over internet protocol calling provider unless expressly permitted by us;
vii. to transmit a Virus; and
viii. for the purposes of providing telephony and/or other services
to third parties which rely on the Services.
(b) You agree TO:
i. give us any information we reasonably
ii. follow our reasonable instructions;
iii. comply with the instructions and demands of other
networks where you are roaming;
iv. to inform us of any changes in your contact details
where you have previously registered these with us. Where you fail to do so you
agree that delivery of notice to the contact details we have is effective; and
v. tell us of any claim as soon as possible.
(c) Fair use policies may apply to specific Services that
we provide to you. Where they do we will post them on our website and you agree
to abide by them.
(d) Any failure to comply with any of the terms of this
clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.
/ Returns of Goods
(a) Where you order Goods from us and
we have confirmed acceptance of your order the following terms apply:
(i) If the Goods are defective,
you must inform us within 7 days. If you fail to do, you are deemed to have accepted
(ii) Where a claim of defect or damage
is made we shall deactivate the Goods. If on inspection / investigation we find
the goods to be defective, you shall be entitled to provision of replacement Goods
of the same type and denomination.
(iii) In addition to the rights set out herein, you
may have statutory rights under the Customer Protection (Distance Selling) Regulations
2000 as follows:
(1) Under the Distance Selling Regulations
(2000) in the United Kingdom, as a UK resident, you have the right to cancel the
Contract until the end of the 7th working day after the date on which a contract
for purchase is formed between you and us.
(2) Where you use the Goods for Services
before your right to cancel expires, you lose the right to cancel the Contract.
(3) Where you chooses not to use the Goods
or use the Services until after the end of your right to cancel we will not provide
the goods or use of the Services until after your right to cancel expires.
(4) Where you have the right to cancel
and want to cancel the Contract you must write to our customer services team at
54 Marsh Wall, London E14 9TP ensuring that your letter reaches us before the expiry
of your right to cancel.
(5) Where you have the right to cancel
and give you notice to us that you want to cancel, we agree to return any payment
made by you within 30 days of the date on which we receive your notice.
8. Suspension of the Services
(a) We may suspend or cease supplying the Services to you
without warning where:
i. You are in breach of one or more
terms of these terms and conditions or someone who uses your Vectone Mobile SIM
or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance.
Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile
SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or
puts the Network at risk.
(b) Where we suspend this does not affect your obligation
to pay the Charges, save in the event of suspension or disconnection as a result
of our maintenance of the Network which extends beyond three days and affects the
entire Network in which case we will not charge any service Charges for the period
in which you cannot use the Services.
(c) We may apply a fee to reconnect the Services where we
have suspended them and/or disconnected any Vectone Mobile SIM from the Network
under 7.(a)i., 7.(a)iii. or 7.(a)iv.
(d) Our right to suspend the Services under this Clause
7 does not affect any other rights we have to suspend or terminate this Agreement.
(a) Where you do not use the Services at least once every
180 days your Vectone Mobile SIM will be disconnected from the Network, this Agreement
will be terminated, any Multifunctional Top-up Voucher recorded on your Account
that has not expired will be forfeited and you will lose your Number.
(b) We may also terminate this Agreement IF:
i. You are in breach of any term
of this Agreement which is incapable of remedy or where you are in breach and we
have asked you to remedy that breach but you have not within 7 days of our asking
you to do;
ii. We suspend it in accordance with Clause
iii. You become insolvent or are made bankrupt; or
iv. We are no longer allowed to operate the Network
or provide you with the Services.
(a) All written notices to us have to be sent to:
54 Marsh Wall
London E14 9TP
(a) Save for personal injury or death as a result of our
negligence our liability to you under this contract is limited to £3,000 for an
incident and all related incidents and a maximum of £6,000 in any 12 month period.
Notwithstanding the foregoing, we are not liable to you in any way for any loss
of income; business or profits; or for any loss or damage that was not reasonable
foreseeable when you entered into this Agreement.
(b) We are not liable to you where we cannot fulfil our
obligations under this Agreement as a result of something beyond our reasonable
control and expectations.
(c) We are also not liable to you where we are unable to
provide the Services as a result of the maintenance of our Network.
(d) Where you lose the Vectone Mobile SIM or it is stolen
you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not
in your possession but before you tell us that is has been lost or stolen. This
includes, but is not limited to cases where your Vectone Mobile SIM is cloned.
(e) If as part of the Services we enable you to access the
internet you agree that we are not liable for any content that you access, upload
or download whether knowingly or not except for content that we make available to
(f) This Clause 10 survives the termination of this
12. Third parties
(a) This Agreement shall not confer any benefit on a third
party under the Contracts (Rights of Third Parties) Act 1999.
(b) Notwithstanding the foregoing you may be capable of
contracting with one or more third party when you use the Services. Where you contract
with a third party whilst using the Services you confirm and understand that we
are not a party to that Agreement even where payments due to that third party are
deducted from Multifunctional Top-up Vouchers recorded against your Account.
(a) We may make reasonable amendments to the Agreement on
giving you at least one months notice.
(b) If an amendment to the Basic Services has, or is likely
to cause, a material detriment to the Service and is not as a result of a requirement
by any regulatory authority or for legal reasons, we will give you notice and unless
you terminate this Agreement by giving us notice in writing during that period the
amendments will apply once that notice period has run out.
(c) We may also change your Number where we reasonably require.
Where we do so, we will give you prior notice and explain why.
(d) Amendments will also be published on the website
www.vectonemobile.co.uk and you agree that the publishing of these notices
has the same effect as our giving you written notice by post.
(a) You may not transfer any rights or responsibilities
under this Agreement without our expressed written consent.
(b) We may assign this Agreement at any time without your
prior consent provided that such assignment does not affect the Services.
(c) Failure by us to enforce any of the terms of this Agreement
shall neither be construed as a waiver of any right or remedy nor shall in any way
affect the validity of this Agreement, or any part thereof, and no waiver of a breach
of this Agreement shall constitute a waiver of any other breach.
(d) Termination of this Agreement shall not operate as a
waiver of any breach by you of any of the terms of this Agreement and shall be without
prejudice to our rights or remedies which might arise as a consequence of such breach,
or which may have accrued up to the date of such termination.
(e) A finding that a term of this Agreement is, or has become,
invalid, illegal or unenforceable in any respect under governing law shall not affect
or impair the validity, legality or enforceability of any other terms of this Agreement
so long as the purpose of this Agreement is still capable of performance.
(f) This Agreement is governed by the Laws of England
and Wales and any dispute arising out of this Agreement is subject to the jurisdiction
of the Courts of England and Wales.
(g) Notwithstanding the above you may be able to refer a
dispute arising out of this Agreement for alternative dispute resolution pursuant
to our Complaints Procedure (which
can also be requested from our Customer Services Team).
How we use your Personal Information
(a) We are committed to the privacy and security of your
Personal Information and to the observance of our obligations under the Data Protection
Act 1998, and will only retain your Personal Information for so long as is necessary
for its use.
(b) You agree that we can process your Personal Information
and that we can use your Personal Information:
i. to manage your Account, your
Vectone Mobile SIM and your Number which includes but is not limited to, creating
and maintaining records and accounts; calculating and apply the Charges and providing
customer services facilities;
ii. to provide customer services facilities
to you in respect of any query or complaint you may have;
iii. by supplying your Personal Information to third
parties for the purposes of providing the Services to you;
iv. to carry out security checks;
v. to carry out duties necessary to the running
of our business; and
vi. to comply with our legal requirements.
(c) We may supply your Personal Information to affiliated
and/or associated companies for the purposes listed in (b) above. Where we do so
and this results in your Personal Information being processed abroad we confirm
that we are responsible for ensuring that it is held safely.
(d) Additionally, where you have not indicated any objection,
i. use your Personal Information
for our marketing purposes;
ii. disclose your Personal Information
to affiliated and associated companies who may contact you to provide you with information
in respect of services and goods that may be of interest to you;
iii. disclose your Personal Information to third parties
who may contact you to provide you with information in respect of services and goods
that may be of interest to you;
iv. rent, exchange or sell your Personal Information
to or with third parties; and
v. contact you by electronic means, including
by e-mail and by Text, and by telephone to provide you with details of our available
(e) You have the right to refuse to the use of your Personal
Information for the purposes stated at (d) above. Where you do refuse to this use
of your Personal Information please put your refusal in writing, detailing which
aspects of our use you refuse, and send it to the address at which you should send
(f) You have the right to update your Personal Information.
Where you want to update your Personal Information you must advise us specifically
of what it is that you want us to update and this must be in writing sent to the
address at which you should send us notice. So as to safeguard against fraud we
may ask you for confirmation of your identity before acceding to any request to
update your Personal Information.
(g) You have the right to obtain a copy of the Personal
Information that we hold on you. If you want a copy of that Personal Information
you must make your request in writing to the address at which you should send us
notice. We may charge you an administration fee in respect of your request.
Promotional Terms and Conditions
Vectone Mobile retains the right to cancel or modify these promotional terms at
any time. All promotions only apply after the first top up. Calls made to CDMA devices
will be treated as calls to a mobile phone. All calls to customer services are recorded
for monitoring and training purposes.
Vectone Mobile/Vectone Mobile PLUS:
This offer is only for UK Vectone Mobile customers and is not available for Vectone
Mobile PLUS customers.125 MB internet add-on is valid for 24 hours from date of
purchase, 250 MB internet add-on is valid for 7 days from date of purchase, unlimited
internet add-on and unlimited text add-on valid for 30 days from date of purchase.
Standard rates apply to any usage outside the internet allowance or fair use policy
limits. You can subscribe to only one internet add-on per month. Once your subscription
is expired you can renew the subscription by sending a free text stating 'REG' followed
by the applicable bundle code to 345 Add-ons are not valid for roaming use. Terms
and conditions are applicable and may be varied.
Landline On Mobile
Limited to one Landline on Mobile Number per Vectone Mobile number. The date after
one calendar month from the activation date is referred to as the Anniversary Date.
Your Landline on Mobile Number will be automatically renewed every month on the
Anniversary Date. If you have insufficient credit in your main balance on the Anniversary
Date, your Landline on Mobile Number will be re-activated as soon as sufficient
credit is available. The Anniversary Date will then be amended to one calendar month
after the re-activation date. To cancel the subscription send a free Text stating
'STOPVN' to 345 at least 30 days prior to the Anniversary Date.
UK Pocket Saver:
This offer is only for UK PAYG Vectone Mobile customers. All pocket units must be
used within 30 days of purchase. After 30 days any remaining units will be unusable.
Your subscription will expire after 30days. Pockets will be auto renewed once the
validity expires. If you exceed the allowance available, all further usage will
be charged at standard rates. The pocket units cannot be used whilst roaming and
for calls to number translation services, premium rate numbers and personal numbers.
Rates published are based on full usage of the allowance of units during the validity
period. Terms and conditions are applicable and may be varied.
Free international calls on weekends:
Free weekend calls only apply to customers topping up £5 or more from 20/6/13 onwards
and to calls made from Vectone Mobiles to landlines in selected international destinations
between 00:00:01 hrs Saturday and 24:00:00 hrs Sunday, and for top-ups done between
00:00:01 hrs Monday and 24:00:00 hrs Friday. This offer excludes calls to special
numbers, non-geographical numbers and international roaming calls.
Each Vectone Mobile top-up entitles you to calls at 1 pence per minute to selected
destinations as set out on the website. Unless otherwise stated calls are to landlines
only. 1 pence minutes cannot be used for calls to special numbers or whilst
roaming. Offer not available on Vectone Mobile Plus.
We shall not make payment of Bonus which results from repeat transactions from the
same individuals and/or fraudulent transactions. Bonus is subject to purchase of
Qualifying Top-Ups from genuine individual customers only, and purchases made on
credit/debit cards which have previously been used shall not be a Qualifying Top-Up.
Customers can bring their mobile phone number from any UK network apart from Delight
Country Saver for Sri Lanka:
1500 minutes to any single mobile number in a month. Calls can be made to any Etisalat,
Hutch, Mobitel, Airtel or LankaBell mobile number in Sri Lanka. The 1500 minutes
can be shared between other domestic Vectone numbers subject to a monthly charge
of £5 for each additional number. Calls can be shared by up to a total of three
domestic Vectone mobile numbers (except where designated number is on the Etisalat
network). Calls to Etisalat numbers must be to a prepay account with not less than
LKR500 credit. Other numbers including premium rate and non-geographic numbers are
excluded. Any minutes not used within one month from the date of registration or
renewal will expire. Subscription will be renewed automatically as long as there
are enough funds in your Vectone Account. Charges for additional numbers will be
taken on the date of addition and then on automatic renewal of the main account.
Minutes used in excess of the allowance will be charged at our standard rates that
can be viewed on our website. Activation may take up to three working days. You
can have more than one Country Saver account or change the number included in your
subscription. Payment for renewal will be made two days prior to the renewal date.
Any change will take effect in the subsequent automatic renewal. Unsubscribe by
giving one week notice by calling Vectone Customer Services. Please call Vectone
Customer Services for any doubt as to the terms of this offer. Vectone reserves
the right to terminate or change this offer and terms and conditions at any time.
Discounted International rates for UK International Saver Bundles customers
Discounted International rates for UK International Saver Bundles customers offer
(‘the offer’) is valid for calls from the UK to standard international landline
and mobile numbers only and for customers with the £10, £20, £30 and £40 international
saver bundles. Note that promotional credit (credit which Vectone mobile has given
to customers for free) cannot be used for the offer. The offer is for non-commercial,
private, personal use only –Vectone mobile reserves the right to withdraw or suspend
the offer or to disconnect you if we suspect that offer is being used for commercial
purposes, for conferencing, or if it is not being used in a handset (in a SIM box
for example), or if it is being used for tethering. Vectone mobile reserves the
right to replace or amend the offer or these Terms & Conditions or to withdraw the
offer at any time on reasonable notice.
UK International Saver Bundles:
This offer is only for UK Vectone Mobile customers and is not available for Vectone
Mobile PLUS customers. You can only make Landline and Mobile calls to any UK network.
Vectone Mobile International Pocket saver are offered in £10, £20, £30 and £40 plans.
Bundle allowances are valid for 30 days from activation or renewal. Subscription
will be renewed automatically upon the expiry of the 30-day validity period, as
long as there are enough funds in your Vectone Account. To cancel subscription,
send a free text stating 'Stop' followed by the applicable bundle code to 345. The
bundle allowance cannot be used whilst roaming and for making calls or send texts
to number translation services, premium rate numbers, 0870 numbers and other special
numbers. Any unused allowance will expire after 30 days from the date of purchase.
A customer may only buy one Bundle at any time. This offer may be withdrawn at any
time in full or in part at the absolute discretion of Vectone mobile UK Ltd. Usage
in excess of your allowance will be charged at standard rates. Vectone reserves
the right to terminate or change this offer and terms and conditions at any time.
PRICE COMPARISON CONDITIONS:
This price comparison applies to standard international call rates only. Special
Rates or Promotional rates are excluded from the price comparison.
The published price comparisons with Lyca, Lebara and O2 are based on the international
call rates published on each competitors website and are correct as of 23 November
2013 and at 18.00. All international calls are charged per minute.
Vectone will review from time to time the published price comparisons on this website
and shall provide up to date price comparisons on a regular basis with competitor’s
international call rates and will provide the details when last updated.
To ensure fairness the comparison is based solely on the international standards
tariffs of Vectone and its competitors, excluding bundles, promotional/special rates,
roaming rates, calls to premium numbers or calls to special numbers to Vectone or
Please note we cannot be held responsible for the content of external competitor
websites and by using these separate websites you will be subject to the terms of
use applying to those websites.
Vectone reserves the right to withdraw or discontinue our price comparisons at any
time without prior notice.
Vectone reserves the right to modify these terms at any time without notice. All
changes will be posted on our website.
Rates and use of Vectone Services are further subject to our Terms and Conditions
as published on our website.