Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile
Top up and payments

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

1. How do I top up my account? 2. How can I check my account balance? 3. Where can I top up? 4. How much will it cost to make a phone call? 5. How much does it cost to register for a My Vectone online account? 6. Why did my online transaction fail? 7. What is 'Verified by Visa' and 'Mastercard SecureCode'? 8. How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'?

FAQs for PAYG Bundle

9. What happens once I have chosen a bundle I want? 10. How to pay for a bundle subscription? 11. Do I have to subscribe every month? 12. How can I unsubscribe to a bundle or cancel auto renewal? 13. I am a Vectone Mobile Plus customer, how can I subscribe to a bundle? 14. How can I change the number subscribed to an unlimited PAYG bundle? 15. What will happen if I do not have a sufficient balance in my account at the time of the PAYG bundle
16. Where can I purchase the top-up card to activate the PAYG Bundle Offer?

Please refer to our Terms & Conditions for more information.