Business Top up Online Free SIM
Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile

Top up and payments

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

How do I top up my account? How can I check my account balance? Where can I top up? How much will it cost to make a phone call? How much does it cost to register for a My Vectone online account? Why did my online transaction fail? What is 'Verified by Visa' and 'Mastercard SecureCode'? How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'?

FAQs for PAYG Bundle

What happens once I have chosen a bundle I want? How to pay for a bundle subscription? Do I have to subscribe every month? How can I unsubscribe to a bundle or cancel auto renewal? I am a Vectone Mobile Plus customer, how can I subscribe to a bundle? How can I change the number subscribed to an unlimited PAYG bundle? What will happen if I do not have a sufficient balance in my account at the time of the PAYG bundle renewal? Where can I purchase the top-up card to activate the PAYG Bundle Offer?

Please refer to our Terms & Conditions for more information.