The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.
1. How do I top up my account?
2. How can I check my account balance?
Once you have purchased a multifunctional top-up voucher from a shop, simply key
in *101* followed by the 10-digit PIN number found on the back of the multifunctional
voucher, followed by the # key, and press call. Alternatively, dial 121 and follow
3. Where can I top up?
From your phone simply key in *102# the call key. Your credit
balance will automatically display on screen.
4. How much will it cost to make a phone call?
You can purchase multifunctional top up vouchers from shops displaying the Vectone
mobile sign or from one of our top-up partners.
Alternatively, you can top-up here using your credit card.
5. How much does it cost to register for a My Vectone online account?
Please check the current
6. Why did my online transaction fail?
It’s FREE to register for a My Vectone account. Once
registered, you can check your balance, call history, edit your personal
details and add credit.
7. What is 'Verified by Visa' and 'Mastercard SecureCode'?
Your transaction could have failed for different reasons. Here are a few things
you should check before trying to top up on our website:
- Make sure you have signed up for MasterCard SecureCode if you use
a Mastercard or Verified by Visa if you use a Visa card.
- Make sure the address you enter is correct and matches the information
your bank holds on you.
- Make sure you enter the correct CVN number on the back of your card.
- Please also note that your transaction might fail if you are trying
to top up from abroad.
If you have checked all of the above and you are still having problems, please
contact our Customer Support who will be happy to assist you.
8. How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'?
Because we take security seriously at Vectone, we use the official Verified by Visa
and MasterCard Secure Code secure payment schemes to process your card payment,
adding an extra level of protection for online card payments.
During the payment process, your details will be securely forwarded to your bank's website
for verification. The code you use will be known only to yourself and your
bank – just like when you tap your PIN into the card reader in a shop. Once
your bank has authenticated the transaction, you'll be redirected to Vectone's
website to finish your purchase.
If you have not yet registered your card for 3D Secure Payments you will be asked
to do so during the authentication process. you'll just need to confirm a few security
details with your own bank and set a password or PIN for future use. Once you've
done this, you can use this extra level of security on any website that uses Verified
by Visa or MasterCard Secure Code to secure your card transactions. Don't forget
to keep your password and PIN safe at all times, making sure you only disclose it
on official authentication websites of your bank.
For more information on Verified by Visa
For more information on MasterCard SecureCode
If you have any further questions please contact your card issuer.
FAQs for PAYG Bundle
9. What happens once I have chosen a bundle I want?
10. How to pay for a bundle subscription?
PAYG bundles can be activated only if the required current credit available is of
the latest top up being of a Vectone Mobile (Standard) multifunctional voucher.
A customer can only subscribe to any one bundle in the given calendar month.
11. Do I have to subscribe every month?
The Bundle subscription amount is directly debited from your credit balance created by your top-up from a Vectone Mobile (Standard) multifunctional voucher. So, before subscribing to a bundle, please ensure that you have sufficient credit from the correct multifunctional voucher in your account.
12. How can I unsubscribe to a bundle or cancel auto renewal?
We know that our customers love PAYG bundles, therefore we have an auto renewal facility with the bundles. Once you subscribe to a bundle, we automatically deduct the credit from your account and it gets renewed every calendar month from the date of subscription or last renewal.
13. I am a Vectone Mobile Plus customer, how can I subscribe to a bundle?
To unsubscribe or cancel auto renewal, Text ‘Stop’ followed by bundle ‘Code’
to 345. Please note: to cancel auto renewal, a customer must unsubscribe before the
14. How can I change the number subscribed to an unlimited PAYG bundle?
PAYG bundles are only available on the Vectone Mobile (Standard) multifunctional
top-up vouchers. However, if your last top-up is from aVectone Mobile Plus multifunctional
voucher, you can quickly top up with a Vectone Mobile (Standard) multifunctional
voucher and become eligible to subscribe to the bundle.
15. What will happen if I do not have a sufficient balance in my account at the time
of the PAYG bundle
The 'Registered Number' subscribed to unlimited PAYG Bundle is valid for 30 days and cannot be changed halfway through that time. However, you can always
unsubscribe and re-subscribe the bundle with a different number after the bundle
16. Where can I purchase the top-up card to activate the PAYG Bundle Offer?
In this case, whenever you top up your account with sufficient credit, the bundle
amount will be debited from your account and your bundle renewal date will shift
to one calendar month from the date of successful renewal.
There is no separate top-up card to activate the PAYG Bundle offer; you only have
to ensure that the latest top-up is from any Vectone Mobile Standard multifunctional
voucher. From there, you can subscribe to a PAYG Bundle offer and enjoy the benefits!
Please refer to our Terms & Conditions for more information.