Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile

The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

1. How do I get my PAC number? 2. I lost my SIM card. Can I move my old number to a new SIM? 3. How to send MMS? 4. Why did my online transaction fail? 5. What is 'Verified by Visa' and 'Mastercard SecureCode'? 6. How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'? 7. What is mobile internet, how do I configure my mobile internet? 8. Why is my phone showing “Orange” as my network? 9. I have lost the signal/network coverage, what shall I do?

Please refer to our Terms & Conditions for more information.