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Customer Services: (020) 7179 0134 or 322 from your Vectone Mobile


The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

How do I get my PAC number? I lost my SIM card. Can I move my old number to a new SIM? How to send MMS? Why did my online transaction fail? What is 'Verified by Visa' and 'Mastercard SecureCode'? How do I sign up to 'Verified by Visa' and 'Mastercard SecureCode'? What is mobile internet, how do I configure my mobile internet? Why is my phone showing “Orange” as my network? I have lost the signal/network coverage, what shall I do?

Please refer to our Terms & Conditions for more information.