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Below is a list of frequently asked questions about overseas travel on a Pay As You Go plan. If your query isn’t listed, call Customer Service and we’ll be happy to help.

Are there any roaming charges when I travel abroad?

Roaming charges apply based on the country you are travelling to. 
Please refer to the roaming rates here.

What does roaming cost?

To find out the call rates to any destination while you’re roaming outside of the UK, simply key in *108* from your phone’s call screen, followed by the recipient’s number, followed by the # key, and press the call button. The per-minute call rate from your current location will automatically display on your mobile screen.

You can also refer to the roaming rates here.
 

How do I sign up for roaming?

Every Vectone Mobile SIM is automatically signed up for roaming. When you’re ready to travel, your SIM will be too.

Do I need to dial an access number when calling abroad?

No, simply dial the contact number, preceded by the country code. You may continue using your mobile data or making your calls just like you would in the UK.

How do I use roaming services when I'm abroad?

1. Switch on your mobile phone.
2. Locate the menu 'Vectone Services' and click on 'Select roaming mode'. Please note that the appearance of this menu may differ from handset to handset (e.g. the menu 'Vectone services' can be seen in the 'SIM Toolkit', but some older handsets  have 'Vectone Service' in the main menu).
3. Once you have selected 'Roaming', you have two further options: 'Automatic' or 'Manual'. We recommend you select 'Manual'.
4. In 'Select Location' select 'Overseas' and exit the menu. You can now enjoy the Vectone Mobile roaming signal. The service will appear within 20-40 seconds. Once you have got the signal you can use the roaming services.

Note: If you want to use Vectone Mobile when you return to the UK (after you have used our roaming services abroad), you have to go through the above procedure and reselect 'In the UK' from the menu 'Select Location'. You will receive a signal within 20-40 seconds.
 

Do I need to set up my phone every time I travel?

Yes, we recommend that you call our customer services or fill the contact us form to ensure that roaming is activated on your SIM. 

Does it cost to receive calls while I am on roaming?

While receiving calls within the EU is free as per the EU regulations. However, receiving calls outside the EU is charged at incoming rates while on roaming. Please click here to view incoming call charges. 

Does it cost to receiving text messages while on roaming?

No. Receiving text messages while on roaming is free of charge. 

Will I get 3G or 4G mobile data services while on roaming?

This depends on the exact location you will be in while you are on roaming. 

Is roaming within the EU free?

Yes, as per the EU regulations, no extra roaming rates are applied when you are using your Vectone Mobile services outside the UK. For further details, please visit the EU Roaming Changes page.
 

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