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Below is a list of frequently asked questions about our Welcome Pack. If your query isn’t listed, call Customer Service and we’ll be happy to help.

What is a Welcome Pack?

The Welcome Pack includes your Vectone Mobile SIM card and the information to help you get started. Your Welcome Pack may or may not have pre-loaded credit, depending on your order. 
 

What is a Welcome Pack tariff?

Welcome Pack tariffs are the rates which are charged on your pre-loaded SIM until your first top-up is credited to your Vectone Mobile SIM. Once your top-up is credited, the Standard Rates will apply on the entire remaining credit. To view the Welcome Pack tariff rates, Click Here.

How much credit is pre-loaded on Welcome Packs?

Your Welcome Pack pre-loaded credit varies, depending on the pre-loaded credit you ordered. The pre-loaded credit amount will be mentioned on your Welcome Pack.
If your Welcome Pack does not specify a credit amount, then it's most likely that it does not contain any pre-loaded credit.
To check the pre-loaded credit, put the new Vectone Mobile SIM into your mobile and dial *102#, followed by the dial button.

I received a new Vectone Mobile Welcome Pack. What tariff am I on?

You will be on our Welcome Pack tariff until you make your first top-up. If your Welcome Pack has no pre-loaded credit, don't worry. From the moment you top up, your tariff will automatically switch to our standard rates. However, if you have purchased a Welcome Pack with pre-loaded credit, we recommend you top up your SIM card right away to switch to the standard rates.

What will happen to my Welcome Pack credit when I top up?

You will not lose any pre-loaded or existing credit. Standard rates will apply to all your credit (unused credit and new top-up credit) once you have successfully topped up your Vectone Mobile SIM.
 

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