To configure the network manually, find the Vectone Services option. Android users will find it under the main menu as Vectone Services or USIM Toolkit. iPhone users will find it under Settings > Telephone > SIM Applications. On this screen, you will find two options: Automatic and Manual. Select ‘Manual’ followed by ’In the UK’. This should allow your phone to reconnect to the network.
Click to see instructions to configure your network settings manually for iPhone or Android.
In case you still need further assistance, please contact Customer Service.