To configure the network manually, find the Vectone Services option. Android users will find it under the main menu as Vectone Services or USIM Toolkit. iPhone users will find it under Settings > Telephone > SIM Applications. On this screen, you will find two options: Automatic and Manual. Select ‘Manual’ followed by ’In the UK’. This should allow your phone to reconnect to the network.
Click to see instructions to configure your network settings manually for iPhone
In case you still need further assistance, please contact Customer Service.
On your mobile, dial *105# and your number will automatically display on screen.
Dial 3331 from your Vectone Mobile phone or +4550635060 if you are abroad. All voicemail messages (whether played, unplayed or saved) will be automatically deleted after 30 days.
Your PUK code is displayed on the SIM card holder in your starter pack, please hold onto it for future use. Alternatively, you can call Customer Service and they will assist you.
Yes. You can choose to keep your current mobile number and use it with your new Vectone Mobile SIM. Simply submit your transfer request here
This process takes approximately 2 working days. We will send you a confirmation text when your number transfer is complete.
Yes. Call Customer Service and arrange for your old number to be moved to a new SIM card. You may be asked security questions in order to verify that you are the account holder.