Find simple solutions to problems
Below is a list of frequently asked questions about getting started with Vectone Mobile. If your query isn’t listed, call Customer Service and we’ll be happy to help.

I have lost the signal/network coverage.

To configure the network manually, find the Vectone Services option. Android users will find it under the main menu as Vectone Services or USIM Toolkit. iPhone users will find it under Settings > Telephone > SIM Applications. On this screen, you will find two options: Automatic and Manual. Select ‘Manual’ followed by ’In the UK’. This should allow your phone to reconnect to the network.

Click to see instructions to configure your network settings manually for iPhone or Android.

In case you still need further assistance, please contact Customer Service.

How can I check my Vectone Mobile number?

On your mobile, dial *105# and your number will automatically display on screen.

How can I contact Customer Service?

How can I retrieve my voicemail?

Dial 3331 from your Vectone Mobile phone or +4550635060 if you are abroad. All voicemail messages (whether played, unplayed or saved) will be automatically deleted after 30 days.

I have forgotten my PUK/PIN code. What do I do?

Your PUK code is displayed on the SIM card holder in your starter pack, please hold onto it for future use. Alternatively, you can call Customer Service and they will assist you.

Can I keep my existing mobile number if I join Vectone Mobile?

Yes. You can choose to keep your current mobile number and use it with your new Vectone Mobile SIM. Simply submit your transfer request here.

How many days will it take to transfer my existing mobile number to my new Vectone Mobile SIM?

This process takes approximately 2 working days. We will send you a confirmation text when your number transfer is complete.

If I lose my Vectone Mobile SIM card, can I move my old number to a new SIM?

Yes. Call Customer Service and arrange for your old number to be moved to a new SIM card. You may be asked security questions in order to verify that you are the account holder.

I've forgotten my log-in details for My Vectone. What do I do?

Don’t worry – simply click on Forgot Password.
 

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