Switch Your Number

Below are our most frequently asked questions about switching numbers. If you have another query, call Customer Service and we’ll be happy to help.

What is Switch Your Number?

The Switch Your Number feature allows you to bring your number to Vectone Mobile while changing your service provider. 

How do I switch my number online?

To switch your number online, click here to initiate the transfer process. 

How do I switch my number via text?

Once you receive the PAC, send a text to 07574212555 from your existing mobile number, using the existing SIM from your current network. This text should show: 

<PAC code> space <Vectone number that you have been given in your welcome pack>. 

We will then switch your existing number. 

For example, if you want to switch your Vodafone number 07771234567 to Vectone Mobile 07511122222: 

You first get your PAC code VOD123 from Vodafone Customer Service (191). Then, you send a text to 07574212555 from your Vodafone number (07771234567). The text in this case would read: 

VOD123 07511122222


How do I know that my number switch request has been initiated?

Once you send us a number switch request, we will send you a confirmation via text. 

How long does a number switch take?

Switching your number from your previous provider to Vectone Mobile will normally take up to 48 hours.